Customer Success Manager - Houston, United States - Quorum Software

Quorum Software

Verified Company

Houston, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer Success Manager

Location:
Houston, Texas or Dallas, TX or Calgary, Alberta, Canada

Model of Work:
Hybrid

Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil & gas transformation.

Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy.

From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth.

Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.

Overview

The primary role of the enterprise Customer Success Manager (CSM) position is to manage a portfolio of key Midstream and Transportation customers in the Oil & Gas Industry by building relationships with those customers, assuring that they have a positive experience with Quorum Products and Services.

This is achieved by directly being accountable for customer health reporting and becoming the sponsor for each assigned customer's journey with Quorum.

You will be managing an annual recurring revenue of $5M-$10M per year with some of our largest and longest standing Midstream and Transportation customers across North America.

You will contribute to helping support strategies to maximize customer health, acquisition, retention, and profitability with Quorum.

Responsibilities

Customer action plans and onboarding
Customer Monthly and Quarterly regular touch points
Account Escalations
Customer Health Monitoring and Reporting
Renewals
Cross-Organizational Coordination
CSAT Initiatives to improve customer health, backlog, etc.
Work with sales to commercialize account opportunities
Help customers solve problems/challenges
Prioritizing support and development tasks and allocating time.
Actions necessary to retain customers
Configuration of Application
Customer Success Team members, Cross functional groups within Quorum
Customers (2030% travel required, varies per portfolio)
Customer issues related to the products, services, support, and renewals
Organizes and coordinates key resources related to the successful maintenance and development of the business with our customers
And other duties as assigned.

Requirements:

4year degree from accredited university
Excellent Interpersonal Skills able to develop productive relationships with colleagues, customers, and associates
Problem solving, ability to communicate with the highest level in customer organizations
Strong written, oral communication and presentation skills
Strong time management and organizational skills with an attention to detail and ability to handle multiple priorities effectively
Data Analytics competencies

Preferred Skills

Preferred: Min 5 years experience in a Customer Service or Account Management related role
Preferred: Oil and Gas industry experience with familiarity to one or more of the following: Midstream Gas Processing and Gas Gathering, Pipeline Transaction Management, and Gas & Liquid Measurement

Additional Details - if Hired in Houston, TX or Dallas, TX

Additional Details - Calgary, AB
- maintain and renew any visas or permits that grant employment eligibility where applicable.

About Quorum Software

Diversity Statement:
At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion.

We want to be the place where a diverse pool of talented people join us, stay with us and do their best work.

With a diverse team of employees, we grow and learn better together.

The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements.

We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique.

We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law._