Customer Success Manager - Houston, United States - Dgm Services Inc

Dgm Services Inc

Verified Company

Houston, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:

Customer Success Manager

Reports to:

Associate Director of Operations

Department/Group:

Operations

Salary Range:

$65K-$75K

Travel:

Negligible

Position Type:

Full Time

Schedule:

Monday-Friday 8 a.m. 5 p.m.

Location:

Houston, Tx

About DGM:

DGM is a family owned and operated company. We supply a wide range of services and custom solutions to fit the needs of all our customers.

Regardless of the size or commodity, DGM will ensure your cargo is packed properly for safe and secure transport following the compliance regulations.

Currently looking for motivated, initiative-takers who follow direction well and are eager to learn and grow alongside our brand
:

Role and Responsibilities:

Basic knowledge of laws DOT, IATA, IMDG, 49 CFR and other applicable regulations
Knowledge or experience with hazardous materials and/or waste transportation a plus
Successful completion of any IATA, IMDG, and 49 CFR training courses
Ability to obtain other certifications as required for position.
Supervising the daily operations of the customer service department.
Assist in creating a training manual for all duties performed by direct reports.
Ensure that all direct reports are trained and efficient in all job duties.
Producing weekly, monthly, and quarterly reports on KPI's set by customers and the Associate Director of Operations.
Schedules for the most effective use of labor, using overtime as a tool when needed.
Must have proficient working knowledge and be able perform at least one team member's duties.
Leads and participates in projects; promotes project management excellence; demonstrates working knowledge of six sigma and lean principles.
Responsible to learn and show proficiency in Operational functions including, but not limited to employee performance management, budgeting, and cost control; asset management; intercompany communication, customer relationships and development, etc.
Impeccable customer service skills
Knowledge of best practices in customer service and retention.
Setting customer service goals for the team members and helping them reach those goals.
Interacting with customers and handling customer queries and complaints in a timely manner.
Maintaining relationships with profitable customers
Staying current on the latest industry trends and techniques.
Any other duties as assigned by Associate Director of Operations.

Qualifications and Education Requirements:

4 Year Degree or comparable alternative of successful management experience
Minimum of four years of progressive responsibility in an operations/logistics setting
Ability to read and interpret documents such as safety rules, regulatory requirements, operating and maintenance instructions and procedure manuals.
Ability to draft routine reports and correspondence.
Ability to speak effectively and persuasively before groups of customers, employees, or executives of the organization.
Ability to effectively relate to all levels of employees and build and maintain successful relationships.
Customer Service oriented
Quality Focused
Meticulous and organized.
Time Management with the ability to prioritize and plan operational workload.
Knowledge of DOT and other applicable federal and state regulations

Other skills:

Excellent verbal and written communication skills
Ability to qualify for any certifications necessary to manage and maintain the operations team.
Ability to successfully complete and pass DGM's Management/Supervisory/DG Training
Ability to initiate and maintain relationships with internal and external customers.
Analytical and critical thinking skills
Strategic thinking, scenario planning, and risk mitigation techniques and systems
Must be patient and adjust to change quickly.
Proven Proficiency in Microsoft Software
Develops ideas, collaborates with others, presents persuasive arguments, and successfully deploys continuous improvement initiatives.
Ability to use effective performance management skills to train, develop and build a cohesive and successful team.
Excellent observation skills

Additional Notes:

DGM provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state, or local law.