Jobs
>
Houston

    Customer Success Manager - Houston, United States - Enverus

    Enverus
    Enverus Houston, United States

    3 weeks ago

    Default job background
    Description

    Customer Success Manager

    Why YOU want this position

    Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions. Enverus is a strategic partner to more than 6,000 customers in 50 countries. The Customer Success Manager will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions. Further, this role is focused on customer retention and driving our Net promoter score to the world class level. This individual will ensure that by using technology solutions, our Account Managers are focused on the right activities to deliver the value that our solutions bring.

    Ready to roll up your sleeves, learn something new every single day and build a world class Customer Success team? Then this role is for you

    The CSM is a catalyst to Enverus' operational and strategic priorities through the effective measurement, subjective analysis and reporting of customer health and value. The ability to be persuasive in written and verbal communication is a vital part of the role. The ability to draft problem statements and offer insight into how those problems can be addressed is considered central to the role. Proactive organization and follow up with individuals accountable for problem resolution is expected, as is, escalation to senior members of the management team when individuals have not delivered expected service levels. Knowing how and who to engage to block and tackle specific and programmatic issues is essential to performance. Relationship building across all tiers of the company and the customer's team is required.

    Primary Responsibilities

    • Build strong, trusted, and influential relationships with strategic customers, sales and the Organization
    • Extensive Project Management and Change Management experience with sales processes
    • Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and services
    • Proactively offer appropriately tailored advice and bring unique industry insights to the customer and or sales driving value propositions
    • Provide feedback to customers to streamline service and product delivery.
    • Engage in on-going, two-way dialogue with customers regarding ways to improve engagement and use of our product and services
    • Develop strong and trusted relationships within leadership as to ensure clear communication of customer required value of all the services and products Enverus is providing, and/or can provide in the future
    • Experience in uncovering growth opportunities through extensive understanding of the needs of the customer and where we can further strengthen the partneship
    • Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieving metric improvements
    • Responsible for creating and delivering scorecard analysis and ROI to C-Suite and Executive Leadership on a bi-annual basis
    • Establish synergistic relationship with the representative(s) as to promote partnership in evaluating and presenting product / service portfolio expansion with the customer (s)
    • Proven results on delivering/exceeding goals on time, with an attention to detail.
    • Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization
    • Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction results
    • Relationship Management: Aptitude to build strong relationships and bonds with management, director, and executive-level client base. Experience effectively setting and managing customer expectations
    • Demonstrate a strong humility trait to establish customer's issues and perspective more important than self, or that of Enverus
    • Demonstrate values that align with helping others to improve performance through hands on assistance, teaching and leadership
    • Utilize highly developed negotiation skills with the ability to influence product portfolio growth and expand market capture

    Enverus is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran, or any other characteristic protected by law.

    The Company provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability

  • recruitAbility

    Customer Success Manager

    2 weeks ago

    recruitAbility Houston, United States

    Our client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful ...

  • Software AG

    Customer Success Manager

    2 weeks ago

    Software AG Houston, United States

    Software AG simplifies the connected world . Founded in 1969 it helps deliver the experiences that employees, partners and customers now expect. Its technology creates the digital backbone that integrates applications, devices, data and clouds; empowers streamlined processes; and ...

  • Donatestock

    Customer Success Manager

    2 weeks ago

    Donatestock Houston, United States

    The Customer Success Manager plays a critical role on the account management, customer support, operations, and call support teams. The Customer Success Manager will be responsible for servicing and supporting nonprofit organizations, donors, financial advisors and financial inst ...

  • ePlus Technology, inc.

    Customer Success Manager

    2 weeks ago

    ePlus Technology, inc. Houston, United States

    Overview · Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships w ...

  • Chronos Consulting

    Customer Success Manager

    3 weeks ago

    Chronos Consulting Houston, United States

    Our client is a next-generation B2B AI platform driving breakthrough revenue opportunities across marketing, sales and product teams in the Revenue Science space. They enable revenue teams to see beyond predictions and use data to identify prescriptive actions that drive profitab ...

  • Avatar Managed Services

    Technology Success Manager

    3 weeks ago

    Avatar Managed Services Houston, United States

    Job Description · Job DescriptionJob Title: · Technology Success Manager (TSM) · Job Status: · Full-time (In-Office) · Department/Group: · Managed Services Group · Employee Type: · Exempt · Reports to: · Director of Client Services · Travel Required: · 50% · Work schedule: · 8am- ...

  • ConvergePoint

    Customer Success Manager

    2 weeks ago

    ConvergePoint Houston, United States

    Are you someone who is passionate about building long-term customer relationships? ConvergePoint is seeking a Customer Success Manager to facilitate the onboarding and rollout of our SaaS platform for new customers. · As a Customer Success Manager, you will be responsible for ens ...

  • Sprinklr

    Customer Success Manager

    2 weeks ago

    Sprinklr Houston, United States

    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Head ...

  • Avatar Managed Services

    Technology Success Manager

    6 days ago

    Avatar Managed Services Houston, United States

    Job Description · Job Description · Job Title: · Technology Success Manager (TSM) · Job Status: · Full-time (In-Office) · Department/Group: · Managed Services Group · Employee Type: · Exempt · Reports to: · Director of Client Services · Travel Required: · 50% · Work schedule: · ...

  • Access Telehealth

    Customer Success Manager

    18 hours ago

    Access Telehealth Houston, United States

    Overview · Respiri Limited is a pioneering solutions in Remote Patient Monitoring, Remote Care Management, Transitions of Care and MedTech sectors. The company uses its innovative respiratory technology with a disruptive business model as a remote provider to offer the only Remo ...

  • Quorum Business Solutions, Inc.

    Customer Success Manager

    2 weeks ago

    Quorum Business Solutions, Inc. Houston, United States

    Customer Success Manager · Location: Houston, Texas or Dallas, TX or Calgary, Alberta, Canada · Model of Work: Hybrid · Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapi ...

  • Access Telehealth

    Customer Success Manager

    2 days ago

    Access Telehealth Houston, United States

    Overview · Respiri Limited is a pioneering solutions in Remote Patient Monitoring, Remote Care Management, Transitions of Care and MedTech sectors. The company uses its innovative respiratory technology with a disruptive business model as a remote provider to offer the only Remo ...

  • Enverus

    Customer Success Manager

    5 days ago

    Enverus Houston, United States

    Customer Success Manager · Why YOU want this position · Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive prod ...

  • Quorum Software

    Customer Success Manager

    2 weeks ago

    Quorum Software Houston, United States

    Customer Success Manager · Location: Houston, Texas or Dallas, TX or Calgary, Alberta, Canada · Model of Work: Hybrid · Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a r ...

  • Enverus Holdings, Inc.

    Customer Success Manager

    2 weeks ago

    Enverus Holdings, Inc. Houston, United States

    Customer Success Manager · Why YOU want this · position · Enverus · is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. · Enverus' innovative technologies d ...

  • Empower Pharmacy

    Customer Success Manager

    1 week ago

    Empower Pharmacy Houston, United States

    Company Overview · Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing faci ...

  • Kpler

    Senior Customer Success Manager

    2 weeks ago

    Kpler Houston, United States Full time

    ​​At Kpler, we simplify global trade information and provide valuable insights. Founded in 2014, our goal is to help over 10,000 organisations by offering the best intelligence on commodities, energy, and maritime through a single platform.Working at Kpler means you'll be a key p ...

  • Kaseware

    Senior Customer Success Manager

    5 days ago

    Kaseware Houston, United States

    Job Title : Senior Customer Success Manager · Location : Remote. Central or Eastern Time Zone preferred as the incumbent of this role will be responsible for supporting both domestic and international customers. · About Kaseware: · Kaseware is a dynamic start-up company located i ...

  • Argus Media

    Customer Success Manager/VP

    2 weeks ago

    Argus Media Houston, United States

    · Customer Success Manager/VP · (Commodity Market Data) · Location: Houston, US. · About Argus · Argus is an independent media organisation with 1,300 staff. It is headquartered in London and has 29 offices in the world's principal commodity trading and production centres. A ...

  • HungerRush

    Customer Success Manager

    3 weeks ago

    HungerRush Houston, United States

    Who We Are · HungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital orde ...