-
Customer Success Manager
3 weeks ago
recruitAbility Houston, United StatesOur client is a leading provider of interactive medical education exhibits. Their mission is to promote health awareness and education through engaging, hands-on experiences. They work with schools, healthcare organizations, and community events to provide high-quality, impactful ...
-
Customer Success Manager
3 weeks ago
Software AG Houston, United StatesSoftware AG simplifies the connected world . Founded in 1969 it helps deliver the experiences that employees, partners and customers now expect. Its technology creates the digital backbone that integrates applications, devices, data and clouds; empowers streamlined processes; and ...
-
Customer Success Manager
3 weeks ago
Donatestock Houston, United StatesThe Customer Success Manager plays a critical role on the account management, customer support, operations, and call support teams. The Customer Success Manager will be responsible for servicing and supporting nonprofit organizations, donors, financial advisors and financial inst ...
-
Technology Success Manager
1 week ago
Avatar Managed Services Houston, United StatesJob Description · Job Description · Job Title: · Technology Success Manager (TSM) · Job Status: · Full-time (In-Office) · Department/Group: · Managed Services Group · Employee Type: · Exempt · Reports to: · Director of Client Services · Travel Required: · 50% · Work schedule: · ...
-
Customer Success Manager
1 week ago
Access Telehealth Houston, United StatesOverview · Respiri Limited is a pioneering solutions in Remote Patient Monitoring, Remote Care Management, Transitions of Care and MedTech sectors. The company uses its innovative respiratory technology with a disruptive business model as a remote provider to offer the only Remo ...
-
Technology Success Manager
1 day ago
Avatar Managed Services Houston, United StatesJob Description · Job DescriptionJob Title: · Technology Success Manager (TSM) · Job Status: · Full-time (In-Office) · Department/Group: · Managed Services Group · Employee Type: · Exempt · Reports to: · Director of Client Services · Travel Required: · 50% · Work schedule: · 8am- ...
-
Trial Success Manager
4 days ago
Motive Houston, United StatesAbout the Role: · As the trial process lead, Trial Success Managers (TSMs) will manage key elements of our proof-of-concept (POC) process impacting both trial conversion as well as the long-term success of the program. TSMs will instill confidence in Motive's product set through ...
-
Technology Success Manager
6 days ago
Avatar Managed Services Houston, United StatesJob Title: · Technology Success Manager (TSM) · Job Status: · Full-time (In-Office) · Department/Group: · Managed Services Group · Employee Type: · Exempt · Reports to: · Director of Client Services · Travel Required: · 50% · Work schedule: · 8am-5pm Monday thru Friday ...
-
Customer Success Manager
3 weeks ago
Sprinklr Houston, United StatesSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Head ...
-
Customer Success Manager
3 weeks ago
ePlus Technology, inc. Houston, United StatesOverview · Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships w ...
-
Customer Success Manager
1 week ago
Access Telehealth Houston, United StatesOverview · Respiri Limited is a pioneering solutions in Remote Patient Monitoring, Remote Care Management, Transitions of Care and MedTech sectors. The company uses its innovative respiratory technology with a disruptive business model as a remote provider to offer the only Remo ...
-
Customer Success Manager
3 weeks ago
ConvergePoint Houston, United StatesAre you someone who is passionate about building long-term customer relationships? ConvergePoint is seeking a Customer Success Manager to facilitate the onboarding and rollout of our SaaS platform for new customers. · As a Customer Success Manager, you will be responsible for ens ...
-
Customer Success Manager
1 week ago
Enverus Houston, United StatesCustomer Success Manager · Why YOU want this position · Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive prod ...
-
Customer Success Manager
3 weeks ago
Quorum Software Houston, United StatesCustomer Success Manager · Location: Houston, Texas or Dallas, TX or Calgary, Alberta, Canada · Model of Work: Hybrid · Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a r ...
-
Customer Success Manager
3 weeks ago
Quorum Business Solutions, Inc. Houston, United StatesCustomer Success Manager · Location: Houston, Texas or Dallas, TX or Calgary, Alberta, Canada · Model of Work: Hybrid · Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Software, a rapi ...
-
Customer Success Manager
4 days ago
Enverus Houston, United States· Customer Success Manager · Why YOU want this position · Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive ...
-
Customer Success Manager
2 weeks ago
Empower Pharmacy Houston, United StatesCompany Overview · Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing faci ...
-
Senior Customer Success Manager
3 weeks ago
Kpler Houston, United States Full timeAt Kpler, we simplify global trade information and provide valuable insights. Founded in 2014, our goal is to help over 10,000 organisations by offering the best intelligence on commodities, energy, and maritime through a single platform.Working at Kpler means you'll be a key p ...
-
Senior Customer Success Manager
1 week ago
Kaseware Houston, United StatesJob Title : Senior Customer Success Manager · Location : Remote. Central or Eastern Time Zone preferred as the incumbent of this role will be responsible for supporting both domestic and international customers. · About Kaseware: · Kaseware is a dynamic start-up company located i ...
-
Customer Success Manager/VP
3 weeks ago
Argus Media Houston, United States· Customer Success Manager/VP · (Commodity Market Data) · Location: Houston, US. · About Argus · Argus is an independent media organisation with 1,300 staff. It is headquartered in London and has 29 offices in the world's principal commodity trading and production centres. A ...
Customer Success Manager - Houston, United States - Enverus Holdings, Inc.
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Customer Success ManagerWhy YOU want this
position
Enverus
is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit.
Enverus' innovative technologies drive production and investment strategies, enable best practices for energy and commodity trading and risk management, and reduce costs through automated processes across critical business functions.
is a strategic partner to more than 6,000 customers in 50 countries.
The Customer Success Manager will champion the customer throughout the engagement lifecycle, enabling them to get best value from Enverus' software and solutions.
This individual will ensure that by using technology solutions, our Account Managers are focused on the right activities to deliver the value that our solutions bring.
The CSM
is a catalyst to Enverus' operational and strategic priorities through the effective measurement, subjective analysis and reporting of customer health and value.
The ability to draft problem statements and offer insight into how those problems can be addressed is considered central to the role.
Proactive organization and follow up with individuals accountable for problem resolution is expected, as is, escalation to senior members of the management team when individuals have not delivered expected service levels.
Relationship building across all tiers of the company and the customer's team is required.
Primary Responsibilities
Build strong, trusted, and influential relationships with strategic customers, sales and the
Organization
Extensive Project Management and Change Management experience with sales processes
Obtain a thorough understanding of the value that drives assigned customer decisions for using Enverus products and
services
Proactively offer appropriately tailored advice and bring unique industry insights to the customer and or sales driving value
propositions
Provide feedback to customers to streamline service and product delivery.
Engage in on-going, two-way dialogue with customers regarding ways to improve engagement and use of our product and
services
Develop strong and trusted relationships within leadership as to ensure clear communication of customer required value of all the services and products Enverus is providing, and/or can provide in the
future
Experience in uncovering growth opportunities through extensive understanding of the needs of the customer and where we can further strengthen the partneship
Responsible for day-to-day management and execution of Customer Success programs: the objectives and goals required to achieving metric
improvements
Responsible for creating and delivering scorecard analysis and ROI to C-Suite and Executive Leadership on a bi-annual basis
Establish synergistic relationship with the representative(s) as to promote partnership in evaluating and presenting product / service portfolio expansion with the customer
(s)
Proven results on delivering/exceeding goals on time, with an attention to detail.
Experience managing and prioritizing multiple customer requests in a fast-paced environment, including timeline scoping and effective re-prioritization
Demonstrated strong aptitude in correlating improvements with customer health and NPS satisfaction
results
Relationship Management:
Aptitude to build strong relationships and bonds with management, director, and executive-level client base. Experience effectively setting and managing customer
expectations
Demonstrate a strong humility trait to establish customer's issues and perspective more important than self, or that of
Enverus
Demonstrate values that align with helping others to improve performance through hands on assistance, teaching and
leadership
Utilize highly developed negotiation skills with the ability to influence product portfolio growth and expand market
capture
#J-18808-Ljbffr