Customer Success Manager - Houston, United States - Empower Pharmacy

Empower Pharmacy

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary:

At Empower, the role of Customer Success Manager within our Account Management department offers an exciting opportunity for driven individuals who thrive in a dynamic and evolving environment.

As a pivotal part of our team, you will leverage your deep product knowledge and outstanding customer service skills to foster enduring relationships with provider accounts.

With no day ever the same, your role involves staying abreast of the latest products and regulatory changes, ensuring that our solutions continually align with the cutting-edge needs of the healthcare sector.

In this role, you will be tasked with a broad range of responsibilities that underscore the importance of effective account management.

You will monitor and analyze sales metrics across the organization, ensuring every CRM profile reflects detailed and accurate information, thereby optimizing our engagement strategies.

Through executing mass communication campaigns and meticulously maintaining follow-up schedules, you contribute directly to our ongoing growth and success.

Your ability to implement sales strategies based on analytics and customer feedback will drive your performance, as you meet and often exceed set sales goals.

Joining Empower as a Customer Success Manager means becoming part of an innovative team that is dedicated to expanding access to quality, affordable medication.

Here, your work will not only focus on achieving business objectives but also on making a tangible difference in the lives of those we serve.

Your expertise in CRM software, coupled with a passion for pharmaceuticals related to wellness and quality of life, will make you a key contributor to our mission.

If you are a self-starter, results-driven, and excel in managing complexity with a customer-centric approach, we invite you to bring your skills to a place where you can truly make an impact.

Duties and Responsibilities:

Possesses detailed product and compounding knowledge.
Remains up to date on new products and regulatory changes.
Demonstrates superior customer service and maintains relationships with assigned provider accounts.
Monitors account sales metrics across the entire organization.
Updates each CRM profile with detailed and accurate information.
Maintains a minimum number of highvolume outgoing communications.
Follows established sales operating procedures and best practices.
Executes mass communication campaigns and maintains a follow up schedule.
Implements planned sales strategies based on analytics and customer requests.
Communicates facts and never makes invalidated claims.
Meets all performance expectations and regularly exceeds sales goals.
Other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear.

The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices.

The employee is regularly required to move about the office and around the corporate campus.

The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Vision abilities required by this job include close vision.

Knowledge and Skills:

Genuine interest in pharmaceutical products related to wellness, quality of life, and hormone therapies & able to learn detailed knowledge of pharmaceutical products and specific clinical treatments.
Must be selfstarter and resultsdriven with high adaptability in an environment with significant change and ambiguity.
Must be able to maintain above average attendance and punctuality (reliability).
Willingness to work collaboratively and ability to demonstrate effective teamwork.
Must possess problem solving skills, ability to prioritize work and meet deadlines & possess a high level of accuracy.
Proficiency with Microsoft Office 36
Excellent written and verbal communications.
Sensitivity to confidential documents and information.

Experience and Qualifications:

High school diploma or equivalent, required.
Bachelor's degree with 3+ years of previous experience in customer service, clinical administration, or related sales experience preferred.
Experience with CRM software (Salesforce).
Experience working with different account types (i.e., institutional, cashbased, wellness, and HRT clinics).

Benefits:

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No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health