Jobs
>
Houston

    Enterprise Customer Success Manager - Houston, United States - Newsela

    Newsela
    Newsela Houston, United States

    1 week ago

    Default job background
    Description
    The Role


    As a member of our Enterprise Customer Success team, you'll have the opportunity to directly influence how administrators engage with Newsela.

    You'll monitor the health of your portfolio and every step of the client life cycle, while working closely with our internal teams to ensure clients are engaging with and getting the most out of Newsela's solutions.

    You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle.

    Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.

    You will partner closely with members of our Sales, Marketing, and Support teams.

    Why You'll Love This Role

    You will manage 20 to 25 enterprise accounts – some of the largest district accounts in the country.

    You'll leverage data, our tech stack (including Gainsight and Salesforce/SFDC), and customer insights to drive company results in product adoption, renewal, and expansion.

    You'll also have the opportunity to leverage frameworks for your work while still maintaining autonomy and discretion to personalize your approach to partnership with each district based on their goals and needs.

    You'll drive successful business reviews with clients and manage an assigned portfolio of clients and related OKRs.

    You will own client success planning for your accounts; you'll ask discovery questions, employ active listening skills, and synthesize client goals for successful renewal.

    You will have a direct impact on the expansion and adoption of Newsela products, which will ultimately scale Newsela's ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.

    Why You're a Great Fit

    You have 3+ years of enterprise level CSM experience in Educational Technology.

    You have a demonstrated history of hitting and exceeding company OKRs (may include renewal, health scores, product adoptions OKRs, etc).

    You have a history of driving customer retention and forecasting accurately.
    You proactively manage a portfolio of clients and build a strategic plan to maximize results.

    You monitor account health to identify areas of risk and opportunity, and leverage data and insights to drive product and partnership action.

    You quickly become a product expert, understanding the nuances of your company's products and acutely aligning them to solve for customer pain points

    You are able to leverage your experience in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals, to effectively uncover hidden needs and get to the root of the problem.

    You have a proven history of partnering with the Sales team to achieve revenue goals, and are able to work across teams to galvanize support and ensure clients have the resources they need to get the most out of their partnership.

    While not required, a background in education and/or Gainsight and Salesforce (SFDC) experience is a plus.

    Compensation


    Base salary:
    $85,000 - $88,000


    On-Target Commission:
    $27,500

    Total OTE (On-Target Earnings): $112,500 - $115,500

    Total compensation for this role also includes incentive stock options and benefits.

    About Newsela

    Newsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner.

    Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work.

    With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.

    Why You'll Love Working At Newsela

    Health & Wellness:
    Access to the world's leading medical experts for healthcare (pets included).

    Discounts and resources to stay healthy:
    mind, body, and soul.

    Work From Home:
    Almost all of our roles are fully remote - tech stipend included

    Supporting ALL Families:
    Supplemental programs and time off to take care of your family and yourself.

    Time Off:
    Flexible PTO to recharge, including Sabbatical Leave

    Inclusive Experiences:

    Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.


    Professional Development:

    Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.


    Make A Difference:

    No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.


    Disclaimer:
    Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an email address.

    You can reach out to if you have concerns about the legitimacy of an email sent by or on behalf of Newsela's talent acquisition team.

    Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela.

    #J-18808-Ljbffr
  • Enverus

    Customer Success Manager

    4 days ago

    Enverus Houston, United States

    **Customer Success Manager** · **Why YOU want this** **position** · Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologie ...

  • DGM Services, Inc.

    Customer Success Manager

    6 days ago

    DGM Services, Inc. Houston, United States

    **Job Title**: · Customer Success Manager · **Reports to**: · Associate Director of Operations · **Department/Group**: · Operations · **Salary Range**: · $65K-$75K · **Travel**: · Negligible · **Position Type**: · Full Time · **Schedule**: · Monday-Friday 8 a.m. 5 p.m. · **Locati ...

  • Dgm Services Inc

    Customer Success Manager

    4 days ago

    Dgm Services Inc Houston, United States

    **Job Title**: · Customer Success Manager · **Reports to**: · Associate Director of Operations · **Department/Group**: · Operations · **Salary Range**: · $65K-$75K · **Travel**: · Negligible · **Position Type**: · Full Time · **Schedule**: · Monday-Friday 8 a.m. 5 p.m. · **Locati ...

  • Quorum Software

    Customer Success Manager

    1 week ago

    Quorum Software Houston, United States

    **Customer Success Manager** · **Location: Houston, Texas or Dallas, TX or Calgary, Alberta, Canada** · **Model of Work: Hybrid** · Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Soft ...

  • Empower Pharmacy

    Customer Success Manager

    1 week ago

    Empower Pharmacy Houston, United States

    Position Summary: · At Empower, the role of Customer Success Manager within our Account Management department offers an exciting opportunity for driven individuals who thrive in a dynamic and evolving environment. As a pivotal part of our team, you will leverage your deep product ...

  • OptiSigns Inc

    Customer Success Manager

    1 week ago

    OptiSigns Inc Houston, United States

    Markets are changing rapidly, and there is high demand for "in person digital experiences". Teams from multiple and diverse industries are looking for solutions to connect customers and employees to omnichannel experiences. Our understanding of these challenges and our extensive ...

  • AlphaStaffing

    Customer Success Sales Manager

    6 days ago

    AlphaStaffing Houston, United States

    **Responsibilities**: · 1. Develop and maintain strong relationships with customers to understand their needs and ensure their success. · 2. Serve as the main point of contact for customer inquiries, requests, and escalations. · 3. Collaborate with internal teams to resolve custo ...

  • Apexstaffsolutions

    Customer Success Manager- Entry Level

    4 days ago

    Apexstaffsolutions Houston, United States

    **Company Description** · International company with over 65 years of service working privately with over 20,000 unions, credit unions, and associations in the US alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. All in ...

  • Mimecast

    Customer Success Manager

    1 week ago

    Mimecast Houston, United States

    Customer Success Manager (Remote, Central Region) · Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things · even · better for our customers. · We are looking for a high ...

  • AVEVA

    Customer Success Manager

    1 week ago

    AVEVA Houston, United States

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. · We're the first software busin ...

  • SPARTA

    Customer Success Manager

    2 weeks ago

    SPARTA Houston, United States

    Hey, we're Sparta Commodities · We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We've already gained significant market traction and are finan ...

  • TELUS

    Customer Success Manager

    1 week ago

    TELUS Houston, United States

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical ...

  • Sparta Commodities SA

    Customer Success Manager

    2 weeks ago

    Sparta Commodities SA Houston, United States

    Hey, we're Sparta Commodities · We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We've already gained significant market traction and are financ ...

  • Enverus

    Customer Success Manager

    1 day ago

    Enverus Houston, United States

    · Customer Success Manager · Why YOU want this position · Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive ...

  • Avatar Managed Services

    Technology Success Manager

    2 days ago

    Avatar Managed Services Houston, United States

    Job Description · Job Description · Job Title: · Technology Success Manager (TSM) · Job Status: · Full-time · Department/Group: · Managed Services Group · Employee Type: · Exempt · Reports to: · Director of Client Services · Travel Required: · 50% · Work schedule: · 8am-5pm Mon ...

  • Trimble

    Customer Success Manager

    1 week ago

    Trimble Houston, United States

    Your Title : Customer Success Manager – Enterprise Asset Management (EAM) · Job Location : Remote/Southern part of the US (preferably in the Central time zone) · Our Departmen t: Local Government, Owner & Public Sector · Position Overview · Are you ready to be a part of the A ...

  • Nova Biomedical

    Customer Success Manager

    1 week ago

    Nova Biomedical Houston, United States

    Nova Biomedical is looking for a Customer Success Manager based in the Dallas, TX area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical produc ...

  • SPARTA

    Customer Success Manager

    2 weeks ago

    SPARTA Houston, United States

    Hey, we're Sparta Commodities · We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. Weve already gained significant market traction and are financ ...

  • SADA

    Customer Success Manager

    1 week ago

    SADA Houston, United States

    Join SADA as a Customer Success Manager · Your Mission · As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for ...

  • Wound Technology Network Inc

    Client Success Manager

    1 week ago

    Wound Technology Network Inc Houston, United States

    Job Description · Job DescriptionClient Success Manager · As the Client Success Manager for Woundtech's Central Region, you will play a dual role as both a leader and an active contributor, overseeing a team of Clinical Liaisons and Client Success Representatives. Reporting dire ...