Jobs
>
Houston

    Customer Success Manager - Houston, United States - Nova Biomedical

    Nova Biomedical
    Nova Biomedical Houston, United States

    1 week ago

    Default job background
    Description


    Nova Biomedical is looking for a Customer Success Manager based in the Dallas, TX area to join our Field Support team.

    This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products.

    Provides the highest level of support and rolls out the red carpet welcoming new customers to Nova Biomedical customers by creating long-term relationships and providing strategic guidance to help our customers achieve their short and long-term goals.

    They are responsible for customer-retention and ongoing customer satisfaction by building relationships with decision makers, leaders, and healthcare staff.

    The Customer Success position also oversees the client implementation process working closely with Project Management and they are the face of Nova post sale and ensures customer satisfaction with all the technical post sale support.

    This position is responsible for acting as point-of-contact for customers, advocating for their interests and giving voice to their feedback; act as the Voice of the Customer (VoC).

    Travel and overnights required.

    Responsibilities:


    Establishes regular onsite and virtual meetings with customers to measure progress, program success, and ensure customer needs are being met.

    Interacts and communicates closely with sales and support leadership on the level of customer satisfaction with Nova products and services.

    Interfaces frequently with Sales Product Line Manager to help highlight any product development gaps or requirement improvements based on customer feedback.

    Understands the customers business objectives and develop a strategic direction for success.
    Reviews and assess each customers' progress towards their objectives and offer recommendations based on results and identified gaps.
    Proactively handles escalation of product issues to ensure appropriate, timely actions are taken to address customer concerns.
    Consistently demonstrates the following attributes when working with customers; Customer 1st Attitude, listens
    before Speaking, Extra Effort, Teamwork, and Quality.

    Develops strong knowledge of Nova clinical products and how they can be leveraged by the customer to meet their clinical testing needs.

    Identifies new sales or support opportunities within each customer site. Communicates these opportunities throughout the organization through appropriate channels.
    Manages assigned Foundation Accounts (Smaller) within local region.
    Responsible for distribution, tabulation, follow-up and follow through on bi-annual Customer Satisfaction Surveys.
    Responsible for establishing and leading onsite Business Review Meetings with accounts

    Responsible for establishing and leading weekly or bi-weekly account calls (video) including documentation and distribution of minutes and action items to all appropriate internal and external stakeholders.

    Qualifications
    A BS in Medical Technology, Nursing, or Respiratory Therapy background is preferred. Other degrees including business will be considered with relevant technical, sales and/or customer experience.
    Experience

    Position requires a minimum of 3 years demonstrated high quality performance as a Customer Success Manager, Client Relations Manager, or Account Manager within the clinical diagnostics industry or previous related experience focused on customer satisfaction.

    Previous healthcare, clinical laboratory knowledge, and/or Point of Care experience is preferred.

    Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, and an innovative scholarship program for children of employees.

    In addition, this role offers a competitive base salary, a company car and a bonus program.

    #J-18808-Ljbffr
  • Empower Pharmacy

    Customer Success Manager

    1 week ago

    Empower Pharmacy Houston, United States

    Position Summary: · At Empower, the role of Customer Success Manager within our Account Management department offers an exciting opportunity for driven individuals who thrive in a dynamic and evolving environment. As a pivotal part of our team, you will leverage your deep product ...

  • Dgm Services Inc

    Customer Success Manager

    2 days ago

    Dgm Services Inc Houston, United States

    **Job Title**: · Customer Success Manager · **Reports to**: · Associate Director of Operations · **Department/Group**: · Operations · **Salary Range**: · $65K-$75K · **Travel**: · Negligible · **Position Type**: · Full Time · **Schedule**: · Monday-Friday 8 a.m. 5 p.m. · **Locati ...

  • Enverus

    Customer Success Manager

    2 days ago

    Enverus Houston, United States

    **Customer Success Manager** · **Why YOU want this** **position** · Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologie ...

  • DGM Services, Inc.

    Customer Success Manager

    4 days ago

    DGM Services, Inc. Houston, United States

    **Job Title**: · Customer Success Manager · **Reports to**: · Associate Director of Operations · **Department/Group**: · Operations · **Salary Range**: · $65K-$75K · **Travel**: · Negligible · **Position Type**: · Full Time · **Schedule**: · Monday-Friday 8 a.m. 5 p.m. · **Locati ...

  • Quorum Software

    Customer Success Manager

    1 week ago

    Quorum Software Houston, United States

    **Customer Success Manager** · **Location: Houston, Texas or Dallas, TX or Calgary, Alberta, Canada** · **Model of Work: Hybrid** · Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Soft ...

  • OptiSigns Inc

    Customer Success Manager

    1 week ago

    OptiSigns Inc Houston, United States

    Markets are changing rapidly, and there is high demand for "in person digital experiences". Teams from multiple and diverse industries are looking for solutions to connect customers and employees to omnichannel experiences. Our understanding of these challenges and our extensive ...

  • AlphaStaffing

    Customer Success Sales Manager

    4 days ago

    AlphaStaffing Houston, United States

    **Responsibilities**: · 1. Develop and maintain strong relationships with customers to understand their needs and ensure their success. · 2. Serve as the main point of contact for customer inquiries, requests, and escalations. · 3. Collaborate with internal teams to resolve custo ...

  • Apexstaffsolutions

    Customer Success Manager- Entry Level

    1 day ago

    Apexstaffsolutions Houston, United States

    **Company Description** · International company with over 65 years of service working privately with over 20,000 unions, credit unions, and associations in the US alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. All in ...

  • SADA

    Customer Success Manager

    1 week ago

    SADA Houston, United States

    Join SADA as a Customer Success Manager · Your Mission · As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for ...

  • AVEVA

    Customer Success Manager

    1 week ago

    AVEVA Houston, United States

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. · We're the first software busin ...

  • Mimecast

    Customer Success Manager

    1 week ago

    Mimecast Houston, United States

    Customer Success Manager (Remote, Central Region) · Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things · even · better for our customers. · We are looking for a high ...

  • SPARTA

    Customer Success Manager

    2 weeks ago

    SPARTA Houston, United States

    Hey, we're Sparta Commodities · We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We've already gained significant market traction and are finan ...

  • Sparta Commodities SA

    Customer Success Manager

    1 week ago

    Sparta Commodities SA Houston, United States

    Hey, we're Sparta Commodities · We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We've already gained significant market traction and are financ ...

  • Fortive Corporation

    Customer Success Manager

    4 days ago

    Fortive Corporation Houston, United States

    This Customer Success Manager position is responsible for identifying and closing business opportunities within established accounts by bringing strategic thought and day-to-day operational excellence to propel growth. This position will exceed or achieve sales quota by deliverin ...

  • SPARTA

    Customer Success Manager

    1 week ago

    SPARTA Houston, United States

    Hey, we're Sparta Commodities · We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. Weve already gained significant market traction and are financ ...

  • RepeatMD

    Customer Success Manager

    2 weeks ago

    RepeatMD Houston, United States

    Our Story: · RepeatMD is a rapidly growing SaaS company in the ecommerce and medtech space that was founded in October 2021. · We have established product-market fit, closed a Series A in September 2023, and are now looking to scale our company tenfold in the next calendar year ...

  • Avatar Managed Services

    Technology Success Manager

    8 hours ago

    Avatar Managed Services Houston, United States

    Job Description · Job Description · Job Title: · Technology Success Manager (TSM) · Job Status: · Full-time · Department/Group: · Managed Services Group · Employee Type: · Exempt · Reports to: · Director of Client Services · Travel Required: · 50% · Work schedule: · 8am-5pm Mon ...

  • Trimble

    Customer Success Manager

    1 week ago

    Trimble Houston, United States

    Your Title : Customer Success Manager – Enterprise Asset Management (EAM) · Job Location : Remote/Southern part of the US (preferably in the Central time zone) · Our Departmen t: Local Government, Owner & Public Sector · Position Overview · Are you ready to be a part of the A ...

  • Insight Global

    Customer Success Manager

    1 week ago

    Insight Global Houston, United States

    A Managed Service Provider is seeking a Customer Success Manager in Houston, Tx join the team. This person will be responsible for guiding new customers through the onboarding process ensuring they have a smooth experience, as well as understand customers business needs and how t ...

  • Sparta Commodities

    Customer Success Manager

    1 week ago

    Sparta Commodities Houston, United States

    Job Description · Job DescriptionHey, we're Sparta Commodities · We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We've already gained signific ...