Jobs
>
Houston

    Customer Success Manager - Houston, United States - SPARTA

    SPARTA
    SPARTA Houston, United States

    2 weeks ago

    Default job background
    Description
    Hey, we're Sparta Commodities

    We are a Swiss, VC-backed scaleup with a global reach.

    Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals.

    Weve already gained significant market traction and are financially backed by Venture Investors.


    We are seeking a passionate and dynamic Customer Success Manager to join our team, with a hybrid work arrangement based in Houston.

    You will work collaboratively with the sales team and wider business to drive client success, retention, and growth for a designated portfolio of clients that includes leading hedge funds, retailers, oil majors, refiners, vessel owners, and trading companies.


    Duties:
    Drive the customer success outcomes of product adoption, customer satisfaction, and overall account health scores.
    Manage the full customer success lifecycle, including onboarding, support, adoption, advocacy, and retention.
    Collaborate with the wider team to define and improve the customer lifecycle process.
    Identify and collaborate with the sales team on cross-sell and upsell opportunities.
    Provide feedback to the business and product team that helps define our product roadmap.
    Manage the customer success platforms to a high standard.
    Assist in driving a company-wide culture of customer success.


    Requirements:
    Professional experience in a customer success or similar role.

    Possess a natural energy that drives you to deeply connect with your client base, identifying risks and growth opportunities, and working closely with the sales team to manage these.

    Ability to influence through persuasion, negotiation, and consensus building.
    An understanding of our client base and the challenges they face.
    A passion and drive for revenue and account growth.
    Deep understanding of value drivers in recurring revenue business models.
    Analytical and process-oriented mindset.
    A Demonstrable desire for continuous learning and improvement.
    Enthusiastic, curious, creative, inquisitive, and resilient mindset.


    Bonus points:
    Combined background of post-sale and sales experience.
    Oil or commodities trading knowledge or experience.

    Whats the culture like at Sparta?
    At Sparta, our culture is not just a set of values written on a wallit's a way of life. We embrace a dynamic environment where initiative is celebrated, challenges are met head-on, and innovation thrives.

    We're building an environment where our employees thrive and excel in their work. Our aim is for every member of our team to take pride in their contributions.

    You'll collaborate with like-minded individuals who are passionate about our mission and deeply committed to crafting outstanding products and achieving success for our customers.

    We operate remotely, understanding that a thriving, profitable company isn't just about being in the same location. We build our relationships through effective remote work methods and carefully planned in-person meet-ups.


    What we offer:
    Attractive company stock option plan.
    Yearly companywide meet-ups in sunny locations.
    Training and education budget.
    Private Medical Insurance.
    Access to the optimal gear suited for your position.

    Sparta Commodities is proud to be an equal-opportunity employer and promotes diversity within its workforce.

    As an international business, we are determined that suitably qualified persons will never receive less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, veteran status or any other basis covered by appropriate law.

    by Jobble

    #J-18808-Ljbffr
  • Enverus

    Customer Success Manager

    1 week ago

    Enverus Houston, United States

    **Customer Success Manager** · **Why YOU want this** **position** · Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologie ...

  • Dgm Services Inc

    Customer Success Manager

    1 week ago

    Dgm Services Inc Houston, United States

    **Job Title**: · Customer Success Manager · **Reports to**: · Associate Director of Operations · **Department/Group**: · Operations · **Salary Range**: · $65K-$75K · **Travel**: · Negligible · **Position Type**: · Full Time · **Schedule**: · Monday-Friday 8 a.m. 5 p.m. · **Locati ...

  • DGM Services, Inc.

    Customer Success Manager

    1 week ago

    DGM Services, Inc. Houston, United States

    **Job Title**: · Customer Success Manager · **Reports to**: · Associate Director of Operations · **Department/Group**: · Operations · **Salary Range**: · $65K-$75K · **Travel**: · Negligible · **Position Type**: · Full Time · **Schedule**: · Monday-Friday 8 a.m. 5 p.m. · **Locati ...

  • Quorum Software

    Customer Success Manager

    2 weeks ago

    Quorum Software Houston, United States

    **Customer Success Manager** · **Location: Houston, Texas or Dallas, TX or Calgary, Alberta, Canada** · **Model of Work: Hybrid** · Are you excited by challenges? Do you enjoy working in a fast-paced, international and dynamic environment? Then now is the time to join Quorum Soft ...

  • Empower Pharmacy

    Customer Success Manager

    2 weeks ago

    Empower Pharmacy Houston, United States

    Position Summary: · At Empower, the role of Customer Success Manager within our Account Management department offers an exciting opportunity for driven individuals who thrive in a dynamic and evolving environment. As a pivotal part of our team, you will leverage your deep product ...

  • OptiSigns Inc

    Customer Success Manager

    2 weeks ago

    OptiSigns Inc Houston, United States

    Markets are changing rapidly, and there is high demand for "in person digital experiences". Teams from multiple and diverse industries are looking for solutions to connect customers and employees to omnichannel experiences. Our understanding of these challenges and our extensive ...

  • AlphaStaffing

    Customer Success Sales Manager

    1 week ago

    AlphaStaffing Houston, United States

    **Responsibilities**: · 1. Develop and maintain strong relationships with customers to understand their needs and ensure their success. · 2. Serve as the main point of contact for customer inquiries, requests, and escalations. · 3. Collaborate with internal teams to resolve custo ...

  • Apexstaffsolutions

    Customer Success Manager- Entry Level

    1 week ago

    Apexstaffsolutions Houston, United States

    **Company Description** · International company with over 65 years of service working privately with over 20,000 unions, credit unions, and associations in the US alone. Looking for independent, driven individuals who can organize and manage their own process and workflow. All in ...

  • RepeatMD

    Customer Success Manager

    2 weeks ago

    RepeatMD Houston, United States

    Our Story: · RepeatMD is a rapidly growing SaaS company in the ecommerce and medtech space that was founded in October 2021. · We have established product-market fit, closed a Series A in September 2023, and are now looking to scale our company tenfold in the next calendar year ...

  • AVEVA

    Customer Success Manager

    1 week ago

    AVEVA Houston, United States

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. · We're the first software busin ...

  • Mimecast

    Customer Success Manager

    1 week ago

    Mimecast Houston, United States

    Customer Success Manager (Remote, Central Region) · Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things · even · better for our customers. · We are looking for a high ...

  • SPARTA

    Customer Success Manager

    2 weeks ago

    SPARTA Houston, United States

    Hey, we're Sparta Commodities · We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We've already gained significant market traction and are finan ...

  • Sparta Commodities SA

    Customer Success Manager

    2 weeks ago

    Sparta Commodities SA Houston, United States

    Hey, we're Sparta Commodities · We are a Swiss, VC-backed scaleup with a global reach. Our mission is to digitize the commodity trading market and become the leading platform for traders in all commodities verticals. We've already gained significant market traction and are financ ...

  • Kastle Systems

    Customer Success Manager

    17 hours ago

    Kastle Systems Houston, United States

    Overview · Join the leader in providing smarter solutions for a safer world. · The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies t ...

  • HungerRush

    Customer Success Manager

    1 day ago

    HungerRush Houston, United States

    Who We Are · HungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital orde ...

  • TELUS

    Customer Success Manager

    1 week ago

    TELUS Houston, United States

    TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical ...

  • Enverus

    Customer Success Manager

    4 days ago

    Enverus Houston, United States

    · Customer Success Manager · Why YOU want this position · Enverus is the leading energy SaaS company delivering highly technical insights and predictive/prescriptive analytics that empower customers to make decisions that increase profit. Enverus' innovative technologies drive ...

  • Avatar Managed Services

    Technology Success Manager

    5 days ago

    Avatar Managed Services Houston, United States

    Job Description · Job Description · Job Title: · Technology Success Manager (TSM) · Job Status: · Full-time · Department/Group: · Managed Services Group · Employee Type: · Exempt · Reports to: · Director of Client Services · Travel Required: · 50% · Work schedule: · 8am-5pm Mon ...

  • Trimble

    Customer Success Manager

    1 week ago

    Trimble Houston, United States

    Your Title : Customer Success Manager – Enterprise Asset Management (EAM) · Job Location : Remote/Southern part of the US (preferably in the Central time zone) · Our Departmen t: Local Government, Owner & Public Sector · Position Overview · Are you ready to be a part of the A ...

  • Nova Biomedical

    Customer Success Manager

    1 week ago

    Nova Biomedical Houston, United States

    Nova Biomedical is looking for a Customer Success Manager based in the Dallas, TX area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical produc ...