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    Customer Service Representative - Los Angeles, United States - Hankey Group

    Hankey Group
    Hankey Group Los Angeles, United States

    1 week ago

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    Description

    ** Customer Service Representative**

    **Job Category****:** Customer Service **Requisition Number****:** CUSTO04635 Showing 1 location **Job Details**

    **Description**

    We are currently seeking a full-time highly motivated, enthusiastic, and detail oriented Customer Service Representative that expresses an energetic personality to mirror our Exotic, Luxury and Standard vehicle fleet and Customer Service.

    **JOB SUMMARY:**

    Provide professional, personalized and efficient service while negotiating and securing reservations, processing rentals and selling optional/additional services. Launch the rental process through proper verification and required driver documentation. Strive to create/retain loyal customers by making their rental and return experience memorable.

    **RESPONSIBILITIES:**

    Greet and qualify each customer using our rental requirements.

    Apply customer focused sales techniques to determine customer needs and offer additional options and/or services to enhance their rental experience.

    Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.

    Offer all customers assistance with directions and any other necessary local driving information.

    Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.

    Answer phones in a friendly and prompt manner.

    Assist customers by effectively responding to or resolving customer service issues.

    Maintain a professional appearance in both personal dress and office cleanliness.

    Perform other customer related duties to ensure our service exceeds customer expectations.

    Analyze and contact customers about vehicles that are out beyond their expected return date.

    Maintain and update accounts receivables.

    Process the Daily Business Report and other revenue reporting function in an efficient and timely manner.

    Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing / vacuuming responsibilities)

    **REQUIREMENTS:**

    1-2 years of customer service experience

    6+ months of sales experience

    Require strong English communication skills, both verbal and written

    Extremely high energy level

    Available to work nights, weekends and holidays

    Passion for automobiles and working with the public

    Great at multi-tasking

    Attention to detail and organized

    Pass a Pre-Employment Drug Test

    Clean driving record (no more than one violation, DUI, reckless driving or any other serious driving offenses in the last 3 years)

    **COMPANY BENEFITS:**

    Competitive pay; Excellent Benefits

    Paid Holidays, Vacations and Sick Days Off

    Medical, Dental, and Vision insurances after 60 days of employment

    Retirement Plan: 401(k) and ESOP (Employee Stock Ownership Participation) for employees after 6 months of employment

    **ACKNOWLEDGMENTS**

    We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

    We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

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