Customer Service Representative - Los Angeles, United States - AW Collision

AW Collision
AW Collision
Verified Company
Los Angeles, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
AW Collision has an immediate job opening for a Customer Service Representative. We are looking for an experienced professional who has previous experience with Collision Repair shop office duties. Must have excellent customer service skills, be detailed oriented, dependable, and able to multi-task.


Role Summary:


The Customer Service Representative is responsible for ensuring that customers receive outstanding service while their vehicle is being repaired at the shop.

They are also the liaison between the shop and the customer.


Some duties and responsibilities are:


  • Answering Phones
  • Greeting Customers
  • Updating Status of repairs to Customers: Provide outstanding service on the progress of the customers vehicle. Be the connection between the front office and body shop.
  • Data entry/ Filing
  • Contacting Insurance Companies
  • General Office duties
  • Coordinate Rental and or Tow for our clients
  • Customer Handling during vehicle drop
- off and pick up: photograph and document vehicles, prepare paperwork, & arrange for customer transportation.


Required Skills:


  • Work well under pressure
  • Must be able to multitask
  • Able to work both independently and as a team member
  • Individual needs to have a positive attitude and be punctual
  • Individual needs to have good communication skills
  • Must be computer literate and able to use web based software
  • Collision Repair shop experience preferred
  • Knowledge of CCC One
Thank you in advance for your interest in AW Collision


Pay:
$41, $47,840.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift
  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson
  • Office

Work Location:
In person
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