Client Service Representative - Los Angeles, United States - VCA Animal Hospitals

VCA Animal Hospitals

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description:
Client Service Representative

We want YOU Come join our fun, experienced, patient, kind, compassionate team. VCA Brentwood Animal Hospital is seeking a Client Service Representative to help care for clients and patients. Come grow your interpersonal skills alongside of highly experienced pet professionals

Daily job expectations including but not limited to:

Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Must be Friendly, empathetic, good listening skills, problem solver, and kindness ambassador
Team Player

- we strive to lift others up and support one another in a professional atmosphere

Scheduling and confirming appointments
Placing outbound calls for followups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Answering questions regarding products, services, and care plans including educating clients on general animal husbandry and nonmedical pet care (i.e., basic heartworm prevention options, working knowledge of vaccines and what they do/vaccination schedules, basic transportation/safety requirements within veterinary hospital, and basic flea & tick control options available)

QUALIFICATIONS:

At least one year of proven past experience helping customers working with people
High School Diploma/GED or equivalent
Must possess and demonstrate excellent communication skills
Compassion for pets and people—as well as awareness and understanding of others' reactions
Proven decisionmaking skills to choose the most appropriate course of action
The ability to integrate new information into problemsolving
Proficiency in Microsoft Office
Willingness to work nontraditional hours, including nights, weekends and holidays
The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Benefits:

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training.

Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $17 to $19 per hour.

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more
**The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)