Patient Service Representative - Los Angeles, United States - UCLA Health

UCLA Health
UCLA Health
Verified Company
Los Angeles, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Description


In this role you will be providing direct support to the physicians and patients for assigned primary and/or specialty care physicians.


Major duties include but are not limited to:

  • Acting as a liaison for the patients and physicians in the practice.
  • Assisting patients in accessing service within the health system.
  • Facilitating communication with referring physicians.
  • Referring patients to appropriate resources.
  • Providing followup through telephone and EPIC/Care Connect
  • Salary Range: $ $40.44/hrly
***
Qualifications
Required

  • Skill in setting priorities which accurately reflect the relative importance of job responsibilities
  • Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
  • Ability to creatively integrate competing demands into a productive working environment.
  • Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
  • Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

  • Knowledge of specific specialty practice and workflows
  • Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.
  • Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
  • Familiarity and knowledge of authorization process & managed care programs
  • 1 year or more in the healthcare filed
  • Strong background in insurance authorization and referrals
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