-
Customer Care Coordinator
1 week ago
Vicinity Corporation Downingtown, United StatesCustomer Care Coordinator (befristet bis page is loaded **Customer Care Coordinator (befristet bis ** · **Customer Care Coordinator (befristet bis ** · locationsBaar time typeFull time posted onPosted 17 Days Ago job requisition idR576 Als kundenorientierte Persnlichkeit mit Or ...
-
Customer Care Associate
1 day ago
American Bible Society Philadelphia, United States**DIGITAL BIBLE LAB PURPOSE** · - The Customer Care Associate will join the Digital Bible Lab team at American Bible Society. We work with a vast network of global partners to remove barriers to Scripture access by developing and supporting amazing technology. The team's work is ...
-
Customer Care Ambassador
2 weeks ago
Parkway Corporation Philadelphia, United StatesParkway is seeking an experienced Customer Care Ambassador for its Parking Centric Customer Care Center. The Remote Service Center's main responsibility will be to remotely assist customers across North America, 24/7, with customer service issues they encounter while at Parkway's ...
-
Customer Care Associate
1 week ago
myfurnituremecca Philadelphia, United StatesFast growing furniture industry in Philadelphia is looking for **Sales Associate.** · **Expectations & Responsibilities Sales Associate**: · - Greeting and assisting customers on the sales floor, making customers feel taken care of their expectations and responding to **customer ...
-
Customer Care Coordinator
1 week ago
DAL, Inc. Clifton Heights, United StatesThis position works full time in our corporate office in Clifton Heights, PA. · In this position you will use your skills to support our team and help our clients succeed in resolving their accounts receivable challenges while delivering exceptional customer service. The role of ...
-
Customer Care Specialist
2 weeks ago
Firstrust Bank Horsham, United StatesObjective: · **Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer.** · **Minority/Female/Disabled/Veteran** · Responsibilities/Duties: · - Maintain contact center team goals for servicing, including speed to answer, hold times, and abandoned c ...
-
Customer Care Representative
1 week ago
Dreamline Warminster, United StatesAbout the Role: · The Customer Care Representative is responsible for working closely with other team members to provide outstanding service to our customers by handling questions or complaints. The goal of each call is to listen, address, and resolve any concerns our customers m ...
-
Customer Care Representative
1 week ago
Enterprise Call Center Philadelphia, United StatesCompany Description · We recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client work ...
-
Director of Customer Care
1 week ago
Uniphore Technologies Inc. Philadelphia, United States**Director of Customer Care** · Philadephia / Pegasus Pegasus / Full-time Uniphore is the global leader in Conversational Service Automation. The Companys vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and au ...
-
Customer Care Advocate- Hybrid
6 days ago
TransUnion Crum Lynne, United StatesTransUnion's Job Applicant Privacy Notice · Personal Information We Collect · Your Privacy Choices · **What We'll Bring**: · At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to he ...
-
Customer Care Representative
1 week ago
Medco Tool Philadelphia, United States** Customer Care Representative** · **Job Category****:** Ind Contributor-NonExempt **Requisition Number****:** CUSTO01271 Showing 1 location **Job Details** · **Description** · **Responsibilities and Duties:** · -Assist and engage with our customers via inbound calls · -Col ...
-
Customer Care Representative
1 day ago
Humanscale Philadelphia, United StatesCompany Overview · Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. Our award-winning office products –seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity ...
-
Customer Care Representative
3 days ago
Buehler An ITW Company Philadelphia, United StatesJob DescriptionWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficienc ...
-
Customer Care Manager
2 days ago
Grifols Philadelphia, United StatesCustomer Care Manager Philadelphia , Pennsylvania **Join our team today as a** **Donor (Customer) Care Manager** **where you will have direct responsibility for designing, managing and maintaining customer (our plasma donors) success solution and technology to drive customer rete ...
-
Customer Care Associate
1 week ago
PeopleShare Philadelphia, United States TemporaryPeopleShare has an amazing opportunity for a Jewelry Repair Associate to support a High End Jewelry Manufacturer in Center City, Philadelphia · Previous experience working with Jewelry, or having Jeweler market experience is Required. Jewelry Repair Associate Job Details: · Sche ...
-
Customer Care Associate
4 hours ago
American Bible Society Philadelphia, United StatesJob Description · Job DescriptionCandidates who include a cover letter explaining their connection to our ABS mission will receive special consideration. Resumes should include a link to your LinkedIn profile. · DIGITAL BIBLE LAB PURPOSE · The Customer Care Associate will join th ...
-
Call center customer care
2 days ago
Veterans Sourcing Group LLC Philadelphia, United StatesCall center customer care · Pay Rate: $16 Per Hour W2 · Location: Philadelphia, PA – Downtown on Market Street · Hours: 11am – 7pm – 40 Hours per week · 2 Years Contract · Job Description: · Processes orders, prepares correspondence, and fulfills customer needs to ensure customer ...
-
Unit Manager, Customer Care
2 weeks ago
Piedmont Airlines Philadelphia, United StatesWe cant wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow. · At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To con ...
-
American Airlines Philadelphia, United StatesIntro · Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with ...
-
Call center customer care
2 hours ago
C&L Group Philadelphia, United StatesDescription · : Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction · Relies on instructions and pre-established guidelines to perform the functions of the job · Works under immediate supervision · Skills: Customer Service expe ...
Unit Manager, Customer Care - Philadelphia, United States - Piedmont Airlines
Description
We can't wait to share our passion for aviation with you Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Unit Manager, Customer Care in our Ground Handling Department.
The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures, in a unit where the focus is on assisting passengers with boarding flights.
The successful candidate will have proven success as a team leader with the ability to preplan manpower and equipment. This position will report to the Department Manager, Customer Care.Essential Duties:
Keep both the company goals and customer expectations in mind when overseeing daily operationsCoach and provide career development to the staffCorrect non-compliant behavior and impose corrective action as requiredUnderstand the corporate culture, policies, and goals, and take measures to implement these into daily work routinesManage the operational activities of the department in accordance with established policies and proceduresManage a team with varied duties to include supervisors and agentsAdministrative duties to include daily/weekly/monthly reportsResponsible for staff scheduling to include work assignments/rotations, employee breaks, overtime assignment, and back up for absent employeesConduct employee performance reviewsJob Qualifications and Competencies:Proven success as a Team Leader with ability to preplan manpower and equipmentAbility to work independently, set and meet own deadlinesAbility to work well with all levels of management and support staffAble to defuse conflicts among team membersFamiliarity with Microsoft Office SuitePrior experience with internal controls processes for accountable items
Preferred Qualifications:
Two (2) years of supervisory experience in both Ramp and Customer ServiceWorking knowledge of Airport Operations Area (AOA) environmentExtensive knowledge of QIK, Sabre, and the Internal Controls Manual (ICM)
Bachelor's Degree in Aviation, Business, or related fieldWork Environment:
Use of computers and other office equipmentAirport terminal environment, subject to varied weather conditions and elevated noise levelsAll shifts including weekends, nights, holidays and/or irregular shifts
Physical Requirements:
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairsHandle objects up to 70 poundsAssist passengers with disabilities, including, but not limited to, pushing wheelchairsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position.
Duties and expectations are subject to change as needed.Employment is contingent upon a valid driver's license and clear driving record, 10-year Criminal History Records Check, and drug screen as required.
We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
M/F Disabled and Vet EEO/AA EmployerStarting Rate:
$50,000.00/Annual Salary - 71,000.00/Annual Salary (Based on locale and experience)All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. In addition to a competitive salary, we offer performance-based bonuses and relocation packages, subject to company policy and performance metrics.
Job Application Deadline:
May 2, 2024
Unit Manager, Customer Care professionals in Philadelphia
-
Marcus Prater
Quality Engineer
-
Kendall Farrell
Associate Consultant
-
Linda Jiang
College student
-
Nathan Luce
Healthcare Administrator
-
Brendan Bolger
UC Technician/Engineer
-
Aidan Yetman-Michaelson
Illustrator