Nathan Luce

Over 15 years of experience in healthcare.  I am passionate about and vigilant at creating a work and care atmosphere that is friendly, fosters trust and collegial safety amongst peers and patients while minimizing waste and maximizing efficiency realistically while reducing expenditures.  I am adept at building effective teams, maximizing the strengths of others, creative strategic thinking and planning, compassionate, innovate and am especially talented in turning around negative employee or patient experiences into positive outcomes.  

The Children’s Hospital of Philadelphia | Cardiac Anesthesia and Cardiac Critical Care Medicine

Business Manager | Philadelphia, Pennsylvania | May 2022 to July 2022

• Determine financial and clinical impact of 50% reduction in staffing in the Cardiac Anesthesia division in coordination with administrative and clinical leaders. 
• Collaborate with CHOP senior leaders to increase base pay for cardiac anesthesiologists and nurse anesthetists to increase provider retention.
• Lead weekly meetings with Cardiac Anesthesia and Cardiac Critical Care Medicine division chiefs. 
• Manage provider professional expense accounts. 
• Perform budget analysis for each division on an ongoing basis and ensure provider salaries are allocated to correct accounts.
• Partner with graduate medical education division to matriculate and provide financial support for fellows during specialized training periods with the hospital. 

The Nicholas and Athena Pediatric Care Center, The Children's Hospital of Philadelphia

Site Manager | Philadelphia, Pennsylvania |2019 - 2022

• Work with the KPCC Site Medical Director, Ambulatory Nursing and Senior Leadership in the Ambulatory Department and the hospital to manage over 150 staff members with over 40 healthcare providers and over 40 clinical team members.
• Directly manage 2 Operations Supervisors, 2 Financial Counselors, and 2 Office Administrators with 30 PSRs and 2 Provider Schedulers who report up through Operations Supervisors
• Manage matrix reporting structure for 3Security Officers, 2 Facilities Technicians,1 Supply Chain Technician while working collaboratively with IS Support, Biomedical Support, and Environmental Services with over 10 employees.
• Accountable for the management of $40 million dollar budget, annual revenue cycle management and attending monthly financial planning meetings. 
• Worked in triad leadership structure with Medical Director and Nurse Manager to continue to exceed our 80% Well Child Visit goals throughout the COVID-19 Pandemic.
• Built Newborn Phone Line enabling 100+ newborn patients per month to have rapid access to scheduling upon hospital discharge. 
• Manage monthly staff meetings by developing the agenda, conducting, and/or presenting the entirety of the meetings.
• Lead Behavioral Incident Management including an internal investigation through collaboration with Risk Management, Security, Threat Assessment Team to determine our response action plan for those involved.

The Nicholas and Athena Pediatric Care Center, The Children’s Hospital of Philadelphia 

Business Operations Coordinator | Philadelphia, Pennsylvania | 2017-2019

• Coordination of IS Support services including implementation of longer term IS/IT projects and daily operations.
• Optimized Supply Chain operations by collaborating across multiple departments to ensure efficient processes, proper space utilization, and responsible fiscal practices.
• Managed facilities, environment health and safety, and environmental services to ensure the building is safe, clean, and functional. Coordinated community events in timely, organized, and respectful manner.
• Collaborated with the Biomedical Team, Quality Improvement, and Leadership Teams to procure and maintain biomedical equipment.

The Nicholas and Athena Pediatric Care Center, The Children's Hospital of Philadelphia

Family Resource Coordinator| Philadelphia, Pennsylvania | 2015-2017

• Assist in oversight of Environmental Service Department, IT, Facilities, Supply Chain and Administrative Team to ensure daily upkeep and management of the facility.
• Created and implemented a Quality Assurance Program for our laboratory through the utilization of checklists.
• Member of the Karabots Kares Retention Committee focused on the improvement of workplace health, wellness, resources, and job satisfaction.
• Worked with the Administrative Leadership Team, Healthcare Providers, Nurses, and other Staff Members to assist with running day-to-day operations of the facility.

Interstate Maintenance

Supervisor of Environmental Services | Philadelphia, Pennsylvania | 2014-2015

• Maintained and restructured environmental service department for The Nicholas and Athena Karabots Pediatric Care Center, a Care Network Facility of The Children's Hospital of Philadelphia.
• Successfully negotiated workforce increase by nearly 50% to bring operation closer to the 9,000 square feet per technician industry standard.

Logisticare Solutions

Customer Service Representative | Philadelphia, Pennsylvania | 2011-2013

• Customer Service Representative for non-emergent medical transportation provider for Philadelphia. Scheduled transportation for individuals with Medicaid to and from medical appointments.
• Submitted report called "A CSRs Perspective: Task Differentiation in Realizing the Pinnacle of Goals of Speed, Accuracy, and Service" which management reviewed for us in performance enhancement.

The Children's Surgical Associates

Assistant Researcher | Philadelphia, Pennsylvania | 2009-2011

• Led laboratory testing of 200 adults,15 pediatric CPB and33 ECMO patient plasma samples under direction of Dr. Peter C. Minneci MD within Dr. Alan Flake Laboratory.
• Conducted analysis of % hemoglobin and oxyhemoglobin in 200 human plasma samples, using UV spectrophotometer.
• Facilitated analysis of oxyhemoglobin’s ability to bind to nitric oxide from plasma samples. The samples were obtained from 200patients during cardiac surgery (on pump procedures). GE’s Sievers 280i Nitric Oxide Analyzer was used for analysis.

University of Pennsylvania School of Medicine

Assistant Researcher | Philadelphia, Pennsylvania | 2008-2009

• Independently led a Complex Cardiac Surgical Study with strict adherence to protocol, good clinical practice, human subject protection, and HIPAA guidelines. Led informed consent process for 200 patients undergoing complex cardiac procedures.
• Facilitated blood sampling following surgery via A-line or venipuncture at regularly scheduled times up to 48 hours post-operative. Ensured blood samples were centrifuged and stored per study protocol specifications.
• Performed reactive hyperemia challenge in the operating room pre and post operatively. 

Johns Hopkins University – Cary Business School

Master of Business Administration

Areas of Emphasis: Organizational Leadership & Healthcare Management

December 2021

Weber State University

Bachelor of Integrated Studies

Areas of Emphasis: Chemistry, Political Science, Zoology

December 2013