Customer Care Specialist - Horsham, United States - Firstrust Bank

Firstrust Bank
Firstrust Bank
Verified Company
Horsham, United States

4 days ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Objective:

Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer.

Minority/Female/Disabled/Veteran

Responsibilities/Duties:

  • Maintain contact center team goals for servicing, including speed to answer, hold times, and abandoned calls.
  • Under the guidance of Customer Care leadership, learn and maintain a working knowledge of Firstrust banking products and services as they relate to our customers.
  • Maintain the security and integrity of all customer data and personal information. This includes, but is not limited to, authenticating customers and their requests, verifying and updating customer information, and monitoring account activity to unusual activity.
  • Work closely with multiple departments within Firstrust Bank to resolve customer questions and challenges in an efficient and satisfactory manner.
  • Assists in the development of new business for Firstrust. Is alert to expressed customer/prospect needs to suggest appropriate services. Refers customers to appropriate person to establish business relationships.
  • Other duties as assigned.

Essential Functions:

Knowledge - Skills & Abilities:

  • 1 year of customer service experience. Required Banking or Contact Center environment.
  • Excellent organizational and time management skills.
  • Ability to follow procedures and handle multiple priorities independently.
  • Ability to analyze data to solve problems.
  • Communicates clearly and professionally. Strong interpersonal skills are required.
  • Demonstrates friendly, positive attitude.
  • Selfstart with ability to multitask with a high degree of versatility and flexibility.

WORK SCHEDULE:


  • Monday through Friday, 9:15am to 6:00pm
  • 1 (one)
Saturday per month, 9:00am to 1:00pm
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