Customer Care Representative - Warminster, United States - Dreamline
Description
About the Role:
The Customer Care Representative is responsible for working closely with other team members to provide outstanding service to our customers by handling questions or complaints.
Essential Duties & Responsibilities:
- Exceptional customer service, maintaining a positive, empathetic, and professional attitude toward customers always.
- Ability to handle inbound calls with a professional phone voice.
- Ensure accurate information is being provided to the customer.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints quickly.
- Knowing our products inside and out so that you can answer questions
- We offer thorough training, experienced leadership, and a daily sense of accomplishment in a safe and secure workplace. Training period will be up to 6 weeks provided by the company.
- Take part in training and other learning opportunities to expand knowledge of company and position.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Responsible for ensuring all employees and visitors are always following Dreamline warehouse and safety code of conduct.
- The ability to explain how tasks were handled in different departments all while completing them correctly through our internal operating systems is a vital part of our daytoday operations.
- Ensure customer satisfaction and provide professional customer support.
- Other duties as assigned
- Adhere to all company policies and procedures.
Qualifications:
- High school diploma, general education degree or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
- Familiar with Salesforce a plus
Pay:
From $18.50 per hour
Expected hours:
per week
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Onthejob training
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- Inperson
Work Location:
In person
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