Customer Care Ambassador - Philadelphia, United States - Parkway Corporation
Description
Parkway is seeking an experienced Customer Care Ambassador for its Parking Centric Customer Care Center.The Remote Service Center's main responsibility will be to remotely assist customers across North America, 24/7, with customer service issues they encounter while at Parkway's automated cashier parking facilities.
Customer issues include but are not limited to:
- Assisting customers with questions about pricing, coupons, facility amenities or the surrounding area
- Providing account support for monthly customers as well as signing up new monthly customers
- Assisting customers at facility Entry/Exit
- Assisting customers who were issued a citation at Pay & Display facilities
- Dispatch assistance to a location if customer issue cannot be resolved remotely
In addition to customer service, the Customer Care Center will have remote video access to sites and will be responsible to respond to alarms stemming from video analytics and other smart devices in Parking facilities and respond according to protocols.
Shifts Available:
Full-Time:
- Sunday, Monday, Friday 2:00PM10:00PM
- Saturday 10:00Am10:00PM
Must have the flexibility to cover all shifts and the ability to attend initial new hire training Monday through Friday 8:00 am - 4:00 pm.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR c)
