Jobs
>
San Diego

    Customer Experience Spec - San Diego, United States - Finance of America

    Finance of America
    Finance of America San Diego, United States

    1 week ago

    Default job background
    Description

    ** Customer Experience Spec**

    **Job Category****:** Operations **Requisition Number****:** CUSTO004214 Showing 1 location **Job Details**

    **Description**

    Assists customers with questions, requests and concerns on the phone and via email. Analyzes customer information for understanding in order to be able to provide a positive customer experience. Follows Mortgage Servicing Guidelines to maintain compliance with investor, regulatory and agency rules and regulations.

    **EXPECTATIONS**

    Handles incoming calls from any servicing inserts sent to HS portfolio.

    Handles incoming calls to the exclusive HomeSafe Borrower Care Line.

    Makes weekly HomeSafe Welcome Calls. Offers 10 Star Customer Service for any questions or concerns new HomeSafe borrowers may have.

    Makes proactive outbound calls to HS portfolio to make sure borrower knows Finance of America Reverse is their lender and is here to help at any time.

    Makes proactive outbound calls to current HECM FAR borrowers to see if they have an interest in refinancing their current loan.

    Documents their conversations with borrowers accurately so that reporting can be generated.

    Provides other suggestions on how to help our HS borrowers achieve their retirement goals.

    Performs other duties as assigned.

    **EDUCATION - REQUIRED**

    High School Diploma

    **EXPERIENCE/SKILLS**

    Strong root cause analytical skills.

    Effective verbal and written communication skills with internal and external customers.

    Intermediate to advanced experience in Microsoft Office with strong emphasis on Excel.

    Strong professional and interpersonal communication skills both verbally and through written correspondence.

    Advanced problem solving, multi-tasking and organizational skills with strong attention to detail.

    Ability to analyze data and make recommendations on how to improve trends.

    Provide alternative solutions by utilizing research, analysis, and problem solving tools and techniques.

    Ability to work independently with minimal direction

    Ability to speak, read, and write in Spanish is a plus, but not required

    **Additional Information**

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

    Finance of America is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age, national origin, physical or mental disability, gender identity and/or expression, marital status, veteran status or other characteristics protected by law.

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

  • Sharp Healthcare

    Pt Experience Training Spec-scmg

    6 days ago

    Sharp Healthcare San Diego, United States Full time

    [Bachelor's Degree · **Hours**: · **Shift Start Time**: · 8:30 AM · **Shift End Time**: · 5 PM · **AWS Hours Requirement**: · 8/40 - 8 Hour Shift · **Additional Shift Information**: · **Weekend Requirements**: · Not Specified · **On-Call Required**: · No · **Hourly Pay Range (Min ...

  • Sharp HealthCare

    Pt Experience Training Spec-SCMG

    19 minutes ago

    Sharp HealthCare San Diego, United States Full time

    Facility: Corporate Offices · City San Diego · Department · Job Status · Regular · Shift · Day · FTE · 1 · Shift Start Time · Shift End Time · Bachelor's Degree · Hours : · Shift Start Time: · 8:30 AM · Shift End Time: · 5 PM · AWS Hours Requirement: · 8/40 - 8 ...

  • Sharp HealthCare

    Pt Experience Training Spec-SCMG

    4 days ago

    Sharp HealthCare San Diego, United States Full time

    To enhance and sustain the overall patient experience within Sharp Community Medical Group. The Patient Experience Training Developer, will be responsible for designing, developing, and implementing comprehensive training programs aimed at empowering Training, Corporate, Experien ...

  • Rady Children's Hospital-San Diego

    End User Services Specialist

    1 week ago

    Rady Children's Hospital-San Diego San Diego, United States

    JOB SUMMARY: · MINIMUM QUALIFICATIONS: · High School Diploma, GED or foreign equivalent · 1 year of experience · CA Driver's License and Proof of Auto Insurance · Ability to troubleshoot end user device incidents, access issues, printing issues, computer hardware, Desktop PCs, la ...

  • LB3 Enterprises

    Grading Foreman

    2 weeks ago

    LB3 Enterprises San Diego, United States

    **Company Overview** · LB3 Enterprises is the premier mass excavation contractor in southern California thanks to decades of experience, innovation, and a people-first approach. We're masters at earthmoving — that means millions of yards of material and the biggest equipment in t ...

  • L3Harris Technologies

    Specialist, Contracts

    1 week ago

    L3Harris Technologies San Diego, United States

    **Job Title**:Spec, Contracts · **Job Code**:11025 · **Job Location**:San Diego, CA · L3Harris has a position open for a Contracts Specialist. This individual must effectively develop both oral and written communication with the internal and external customer and must effectively ...

  • Skyhook Stairs and Rails

    Project Manager

    2 weeks ago

    Skyhook Stairs and Rails San Diego, United States

    Skyhook Metal Designs dba Skyhook Stairs and Rails is a fast growing certified Fabricator and Installer. We are looking for an experienced Project Manager to be in charge of specific projects in the San Diego area. · The Project Manager is responsible for the direction, coordinat ...

  • Moore & Associates

    Assembly

    1 week ago

    Moore & Associates San Diego, United States

    **Responsibilities**: · This is an entry level position, working under significant supervision. This position is responsible for gaining, maintaining and practicing proficiency on the assembly and configuration of production product. On a daily basis, the Assembly Operator I is t ...

  • Interior Logic Group

    Sales Account Executive

    1 day ago

    Interior Logic Group San Diego, United States

    Looking to build your career and design your future? You have come to the right place. · - Descriptive Summary · Essential Functions · - Achieve and exceed sales targets and targeted KPI's set by ILG leadership. · - Develop and maintain strong relationships with existing accounts ...

  • Moore & Associates

    Assembly

    1 week ago

    Moore & Associates San Diego, United States

    **Responsibilities**: · This is an entry level position, working under significant supervision. This position is responsible for gaining, maintaining and practicing proficiency on the assembly and configuration of production product. On a daily basis, the Assembly Operator I is t ...

  • Parker Hannifin Corporation

    Maintenance Tech-iii

    1 week ago

    Parker Hannifin Corporation San Diego, United States

    **Position Summary** · Responsible for maintenance activity through the implementation of a preventative maintenance program and an ongoing maintenance repair program for the facility. · Location: OTAY MESA, 7664 Panasonic Way, San Diego CA 92154 · **Responsibilities** · - Mainte ...

  • Moore & Associates

    Assembly

    1 day ago

    Moore & Associates San Diego, United States

    **Responsibilities**: · This is an entry level position, working under significant supervision. This position is responsible for gaining, maintaining and practicing proficiency on the assembly and configuration of production product. On a daily basis, the Assembly Operator I is t ...

  • Balfour Beatty

    Superintendent

    1 week ago

    Balfour Beatty San Diego, United States

    **Become Part of Our Team** · As an industry leader Balfour Beatty offers employees a comprehensive benefits package with competitive salaries and more including: · - Medical, Dental, Vision and Life Insurance · - Health Savings Account · - 401(k) with company match · - Flexible ...

  • The Joint Chiropractic

    Chiropractor - San Diego, Ca

    1 week ago

    The Joint Chiropractic San Diego, United States

    **Looking for a new way of delivering quality chiropractic care?** · **The right adjustment is all it takes.** · Here at The Joint Chiropractic, we've got your back. As one of our doctors, you will find that our unique operating model gives you all the support you need to focus o ...

  • UC San Diego

    Director of Digital Marketing

    2 weeks ago

    UC San Diego San Diego, United States

    Payroll Title: · - DIGITAL COMM SPEC 3 · - Department: · - VCSA INTERCOLGTE ATHLTICS · - Hiring Pay Scale · - $67,000 - $72,000 / Year · - Worksite: · - Campus · - Appointment Type: · - Career · - Appointment Percent: · - 100% · - Union: · - Uncovered · - Total Openings: · - 1 · ...

  • UC San Diego

    Director of Communications and Marketing

    1 day ago

    UC San Diego San Diego, United States

    Payroll Title: · - COMM SPEC 3 · - Department: · - JACOBS SCHOOL RESEARCH GROUPS · - Hiring Pay Scale · - $75,000 - $85,000 / Year · - Worksite: · - Hybrid Remote · - Appointment Type: · - Contract · - Appointment Percent: · - 100% · - Union: · - Uncovered · - Total Openings: · - ...

  • Navy Exchange Service Command

    Sales Associate

    1 day ago

    Navy Exchange Service Command San Diego, United States

    **Job Number**:240001CJ** · **Primary Location**: United States-California-San Diego · **Organization**: North Island · Come work for us as a **FEDERAL EMPLOYEE**, and help support our mission by providing customers with quality goods and services at a savings and to support qual ...

  • UC San Diego

    Summer Validation Specialist

    1 week ago

    UC San Diego San Diego, United States

    Payroll Title: · - ADMISSIONS RECRMT SPEC 1 · - Department: · - Office of Admissions · - Hiring Pay Scale · - $25.00 / Hour · - Worksite: · - Campus · - Appointment Type: · - Limited Appointment · - Appointment Percent: · - 100% · - Union: · - Uncovered · - Total Openings: · - 3 ...

  • The Joint Chiropractic

    Chiropractor - San Diego, Ca

    2 weeks ago

    The Joint Chiropractic San Diego, United States

    **Looking for a new way of delivering quality chiropractic care?** · **The right adjustment is all it takes.** · Here at The Joint Chiropractic, we've got your back. As one of our doctors, you will find that our unique operating model gives you all the support you need to focus o ...

  • HII

    Team Lead

    1 week ago

    HII San Diego, United States

    Requisition Number: 18968 · Required Travel: % · Employment Type: Full Time/Hourly/Non-Exempt · Anticipated Salary Range: $85, $99,840.00 · Security Clearance: Secret · Level of Experience: Senior · **Meet HII's Mission Technologies Division** · **Who We Are** · HII's System Inte ...