Pt Experience Training Spec-scmg - San Diego, United States - Sharp Healthcare

Sharp Healthcare

Verified Company

San Diego, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

[Bachelor's Degree

Hours:

Shift Start Time:

8:30 AM

Shift End Time:

5 PM

AWS Hours Requirement:

8/40 - 8 Hour Shift

Additional Shift Information:

Weekend Requirements:

Not Specified

On-Call Required:

No

Hourly Pay Range (Minimum - Midpoint - Maximum):
$ $ $53.657

What You Will Do
To enhance and sustain the overall patient experience within Sharp Community Medical Group.

The Patient Experience Training Developer, will be responsible for designing, developing, and implementing comprehensive training programs aimed at empowering healthcare staff to deliver exceptional patient care with a focus on empathy, communication, and compassionate service.

Required Qualifications

Bachelor's Degree in Healthcare Administration, Business Administration, adult education or any relevant field of study.
5 Years Experience as a trainer, preferably in a healthcare setting.

Essential Functions

Communication

Serves as lead developer and editor of communication materials and content for the SCMG Patient Experience Training. Ensures content is concise, grammatically correct and consistent in format with standards.

Collaborates with SCMG Marketing and Communications Manager to establish and support format and content standards that represent SCMG in a consistent and professional way.

Communicates information and ideas verbally and in writing so others will understand.
Listens to and understands information and ideas presented through spoken words and sentences.
Reads and understands information and ideas presented in writing.

Ensures all pertinent information is provided to the training team through meetings and other forms of formal and informal communication.

Communicates status, targets, activities and issues among SCMG and other Sharp Healthcare staff.

Reports status on a regular basis to SCMG management to ensure understanding, agreement and attainment of project and department goals.

Documents and maintains outstanding task and issues lists. Keeps manager informed through status and activity reports, as requested.

Customer Service

Responds to requests for information, modifications and assistance to ensure users are satisfied.
Presents information regarding SCMG Patient Experience training requirements and offerings to customers.
Utilizes collaborative practice to communicate customers' needs with the SCMG team. Seeks workable solutions.
Provides guidance, teaching and training for end users through the post-implementation and/or operational phases of implementation. Serves as an on-going consultant liaison.

Initiative and Teamwork

Maintains active relationships with all customers by continuously assessing needs, preferences and levels of satisfaction with training curriculum.
Positively mentors and coaches other patient experience team members, SCMG staff and physicians. Works with leadership to develop and execute developmental plans for Patient Experience Team Members, as necessary.
Facilitates sharing of information and knowledge amongst team members.
Assists Patient Experience leadership with balancing workload assignments of Patient Experience Team members and assist coworkers with tasks.
Leads the training team in the smooth implementation of new and existing procedures.
Represents SCMG in a positive, professional and competent manner.
Demonstrates dedication to the enhancement and improvement of skills and departmental objectives.

Training Coordination

Leads development of mandatory onboarding and ongoing patient experience training curriculum.

Evaluate and identify appropriate training software and delivery platform that ensures Patient Experience curriculum is delivered in a creative and effective ways and appropriate mediums (including but not limited to e-learning modules, workshops, role-plays, and simulations, videos, social media platforms, intranet).

Assesses training needs for new and existing SCMG staff and physicians.

Create training materials to equip healthcare staff with the skills to handle challenging patient situations and effectively resolve complaints, turning negative experiences into positive ones.

Develop training modules that emphasize patient-centered care principles, focusing on individualized care plans, shared decision-making, and patient engagement in their healthcare journey.

Design training content to enhance staff communication skills, active listening, and empathy, ensuring that patients feel heard, understood, and valued throughout their healthcare journey.

Adheres to budgeting, standards, space and device planning to ensure effective training and education.

Ensures that an effective scheduling system is set up and maintained to coordinate resources such as participants, trainers, training rooms and equipment.

Ensures that training is customer focused and based on the needs identified by SCMG physicians' practices and other customers.
Establishes training materials and other tools that support educational o