- Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
- Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution.
- May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.
- Answer call center phones in a friendly, helpful and professional manner.
- Open a ticket for support and provide that support once trained.
- Create new network user accounts per procedure, Disable network accounts per procedure.
- Update Microsoft exchange information per procedure based on information supplied.
- Work tickets assigned in the queue and assist with assigning tickets to others in the team.
- Must be very customer service oriented, enjoy working with users to solve their issues over the phone primarily and in person when assigned.
- Adept at asking questions to better support the user with process and procedures.
- Must be a team player.
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Help Desk Support Specialist
5 days ago
Red Oak Technologies California, United StatesHelpdesk Analyst · Located onsite in Elk Grove, CA (5 Days / Week ONSITE) · Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support. · Technical Support, 2+ years, Is ...
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Help Desk Support Specialist
1 week ago
Red Oak Technologies California, United StatesHelpdesk Analyst · Located onsite in Elk Grove, CA (5 Days / Week ONSITE) · Ticketing System is ServiceNow. Handling call escalations from Tier 1 to Tier 2. Standard working hours, M-F, 8 hours a day supporting PST. Phone, email and chat support. · Technical Support, 2+ years, Is ...
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LU - Help Desk Support
2 days ago
Focused HR Solutions Golden, United States Full timeTemporary position only. Must live local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam. Our direct client has an opening for a Help Desk Support This position is up to 5 months with the optio ...
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M-4-18 Help Desk Support 62595
2 days ago
Focused HR Solutions Golden, United States Full timeTemporary position only. Must be local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam. · Our direct client has an opening for a Help Desk Support 62595 · This position is up to 5 months with t ...
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Receptionist (2788)
16 hours ago
PSI Pax California, United StatesPSI Pax has an exciting opportunity for a part-time Receptionist to support our corporate office in California, MD. · **Essential Job Functions & Responsibilities**: · The Receptionist is responsible for executing tasks associated with the PSI PAX Front Desk Receptionist position ...
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Technical consultant
5 days ago
Infinity Ventures Albion, United StatesWe are currently looking for employees for our technical consulting department at our locations in Berlin, Munich, Würzburg, and Stuttgart. This position is available in full-time or part-time. · Our Offer · Work-Life Balance: flexible working hours, 30 days of vacation, sabbatic ...
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Help Desk Analyst
1 week ago
LHH California, United StatesHelp Desk Analyst II - San Francisco, CA Area · LHH Recruitment Solutions is looking for a Help Desk Analyst to join a dynamic team at a prominent private credit investment manager managing approximately $7.2 billion in assets under management. As a Help Desk Analyst II, you will ...
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Service Desk Technician
3 days ago
Insight Global California, United StatesRequired Skills and Experience * · 2+ years of experience in Help Desk/Service Desk Analyst role · Experience in Healthcare setting · Experience with Outlook troubleshooting · Strong use of Active Directory · Strong understanding of command-line shortcuts · Experience troubleshoo ...
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Service Desk Agent
3 days ago
Prosum California, United States***MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED. · Remote OK – must reside between miles of Los Angeles, CA · Pay: $25-28/hour W2 · 6 months to ongoing contract · Required · 3 years of IT · 2 years of Service Desk · Call center · Handling Tickets daily · Big Pl ...
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ITSM/ITIL Manager
6 days ago
Ellit Groups California, United StatesOverview: · Seeking a Healthcare IT Service Management Architect with comprehensive expertise in Service Management and Clinical Service Desk development within the Healthcare IT sector. The ideal candidate will possess a deep understanding of healthcare IT service support, inclu ...
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Sr. Technical Client Services
1 week ago
Cypress HCM California, United StatesSr. Technical Client Services · Responsibilities: · Provide first and second level support for software, hardware, and various infrastructure related issues. · Participate in the entire user life cycle from accounts provisioning, hardware deployment and day one orientation. · Par ...
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Help Desk Technician
1 week ago
Ledgent Technology California, United StatesHelp Desk Technician / Software Trainer with Law Firm Support Experience · FTE - Hybrid · Locations: San Francisco, Oakland, Sacramento, San Diego · Salary: $32/hr - $42.30/hr · Prefer Local Candidates · 3 - 5 Years Experience · Essential duties and responsibilities include: · Pr ...
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Desktop Technician
1 week ago
iSpace, Inc. California, United StatesTitle: Desktop Technician · Location: Los Angeles, CA (Hybrid - 4 days a week in office - except Friday's) · Duration: 6 Months, Possible Contract to Hire · The position encompasses global phone support and desk side support, hardware, and software installations, and is the first ...
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Broker – Carbon Markets
3 days ago
BGC Group California, United StatesJob Title: Broker – Carbon Markets · Location: New York/New Jersey or San Francisco – flexible · Firm Overview: · BGC Partners is a leading global brokerage and financial technology company. BGC specializes in the brokerage of a broad range of products, including fixed income (ra ...
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IT Help Desk Technician
1 week ago
ClientSolv Technologies Golden, United StatesJob Description · Job DescriptionCompany Description · ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. · Job Description · We are seeking an IT Help Desk Technician ...
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Systems Administrator
3 days ago
LHH California, United StatesLHH Technology has partnered with an amazing non-profit organization who's mission centers around creating positive change within the community. They are seeking an Systems Administrator who will be responsible for help desk operations, supporting IT systems infrastructure, and r ...
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Workplace Coordinator
1 week ago
Tucker Parker Smith Group (TPS Group) California, United StatesWorkplace Coordinator (Tech) · Location: Bay Area, CA · Contract Assignment · Pay Rate: $28/hour DOE · On behalf of our tech client, we are seeking for a dynamic Workplace Support Technician. As a Workplace Support Technician, you will play a crucial role in ensuring the smooth o ...
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Service Desk Analyst
3 days ago
Vector Consulting, Inc Golden, United StatesOur government client is looking for an experienced Service Desk Analyst on a 9+ months contract opportunity in Golden, CO. · Position: Service Desk Analyst · Note : Candidate Must Be Local · In-person interview · The working shift is a 9x80 schedule with remote work on Friday a ...
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Ultimate Staffing California, United StatesWe are seeking a technical service agent/customer service representative 2904. The role offers $24 per hour, Monday through Friday, from 8 AM to 5 PM. · The position is based in Eastvale, CA. If you are interested, please me at · Job details · Job title: Technical Support Agent ...
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Workplace Coordinator
1 week ago
Tucker Parker Smith Group (TPS Group) California, United StatesWorkplace Coordinator (Tech) · Location: Bay Area, CA · Contract Assignment · Pay Rate: $28-$30/hour DOE · On behalf of our tech client, we are seeking for a dynamic Workplace Support Technician. As a Workplace Support Technician, you will play a crucial role in ensuring the smoo ...
Help Desk Support - Golden, United States - Ohm Systems, Inc
Description
Job Description:About Ohm Systems, Inc:
Ohm Systems, Inc. specializes in IT and Healthcare staffing services, dedicated to linking highly skilled professionals with our public and private clients across the United States. Our track record showcases our commitment to delivering outstanding staffing and consultancy solutions to our clients. We prioritize diversity and inclusivity and take pride in being an employer that promotes equal opportunities and affirmative action. Our goal is to foster an inclusive work environment that embraces individuals from all backgrounds, irrespective of their gender, race, or orientation.
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