Help Desk Technician - California, United States - Ledgent Technology

Ledgent Technology California, United States

1 week ago

Description

Help Desk Technician / Software Trainer with Law Firm Support Experience

FTE - Hybrid

Locations: San Francisco, Oakland, Sacramento, San Diego

Salary: $32/hr - $42.30/hr

Prefer Local Candidates

3 - 5 Years Experience

Essential duties and responsibilities include:

Provide professional and effective Level 1 help desk support, including track help desk requests and troubleshoot user issues
Escalate user issues for additional troubleshooting and resolution to Level 2 support, or the IT Director as needed
Deliver problem recognition, research, isolation, resolution, and follow-up steps for all reported issues, seeing each issue through to resolution/closure
Design and deliver software/technology training, as well as develop corresponding training materials
Coordinate and manage the
Monitor and stay up-to-date on technology developments Firm's loaner equipment program
May participate in firmwide projects as assigned

Qualifications include:

Ability to effectively troubleshoot and resolve user issues in a timely manner
Extensive knowledge of Microsoft Word, including advanced formatting, styles, templates, TOC and TOAs, and other advanced features
In-depth knowledge of MS Windows, Office 365, and Adobe Acrobat Pro
Demonstrated understanding of document creation and formatting requirements of legal documents/templates
PC troubleshooting experience with hardware and software including cloud collaboration platforms such as video conferencing, Google Docs/Drive, and file sharing
Knowledge of iPhone/iPad/Android, including MacOS
General knowledge of LAN/WAN network technologies
Strong written and verbal communication skills
Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team
Demonstrated learning agility
Possess good judgment and problem-solving skills by making thoughtful, well-reasoned decisions
Possess a demonstrated ability in assessing varying skill levels to identify, develop and deliver effective end user training
Bachelor's degree in Computer Science, Information Technology, or related field; or related experience in lieu of degree
Ability to travel to offices within assigned region, as needed
Experience with a document management system preferred
Experience with Amazon Workspaces preferred
Law firm experience preferred

An offer of employment will be contingent upon being fully vaccinated and providing proof of your COVID-19 vaccine upon commencing employment. If you believe you are entitled to an exemption based on a qualifying disability or medical condition that contraindicates the vaccination or if you object to being vaccinated on the basis of a sincerely held religious belief or practice you may request an accommodation to this requirement.

Desired Skills and Experience

Information Technology, Training, L1, Help Desk Technician, Troubleshooting, Microsoft Word, Cloud, iPhone/iPad/Android/MacOS, LAN/WAN

All qualified applicants will receive consideration for employment without regard torace, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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