- Documenting incidents, problems, and requests in the company ticketing system (ServiceNow) and file system (One Drive)
- Installation, configuration and support of the hardware and software supported in the environment (i.e., MAC and PC).
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- Provide on-site and remote troubleshooting support using remote desktop software (Bomgar)
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- Experience in supporting and troubleshooting Apple and Lenovo notebooks and desktops
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- Experience in supporting Client color printers and copiers including installation, configuration and diagnosing failures
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- Experience in supporting IP based phone systems (Cisco) and using the Cisco Unified CM and Cisco Unity Connection Administration servers
- Experience in supporting audio and video conferences using collaboration services; Cisco Call Manager, Unity, Jabber, Cisco WebEx, Teams, Zoom and BlueJeans,
- Has a working knowledge of the Microsoft System Center products (Configuration Manager, Operations Manager & Service Manager) to deploy, monitor and support the environment
- Has a working knowledge of MS Azure/AD, Office 365, and associated licensing knowledge for creating and managing user accounts
- Knowledge and experience with JAMF for Mac administration, imaging, deployment
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Desktop Technician - California, United States - iSpace, Inc.
Description
Title: Desktop Technician
Location: Los Angeles, CA (Hybrid - 4 days a week in office - except Friday's)
Duration: 6 Months, Possible Contract to Hire
The position encompasses global phone support and desk side support, hardware, and software installations, and is the first line of support for the client's customers. The person will also be required to provide backup phone support to all the offices when other Tier 1 staff are not available.
We are looking for an individual with effective communication skills and a strong technical background, including both phone and onsite support. A technician with a 'can do' attitude and someone who is driven, proactive, and wants to move up is necessary to be successful. This person will be directly interfacing with clients as well as other I.T. staff and must present well. They will require strong interpersonal and communications abilities. The candidate must be an analytical thinker as this position will involve problem resolution and process/policy development. Overall customer-service orientation skills are a requirement. Previous experience with ownership of a product/project is a must .
Responsibilities:
Required Capabilities:
Desired Capabilities:
Environment: The client has a service oriented collaborative environment where we help our colleagues then focus on our own work. Our standards for dress are smart casual for interacting with clients (internal and external)
Feliza LaClare
