Senior System Engineer - California, United States - Ellit Groups

Ellit Groups California, United States

3 weeks ago

Description

ABOUT ELLIT GROUPS

Ellit Groups is a woman, minority owned, "World-class" Healthcare Information Technology consulting services firm certified by WBENC. We are a team of seasoned operational leaders who have been responsible for some of the largest, most complex EMR implementations in integrated healthcare delivery networks. We believe quality relies on talent and culture. Our Ellit teams deliver our brand promise "Your success is our success"

JOB SUMMARY

Short Term - 60 day contract

The Senior Systems/Network Engineer III is responsible for assisting in the triage of all support requests, resolving issues as possible, and escalating issues as needed. You will be responsible for delivering and completing assigned projects, providing employee support for Windows based systems, system imaging, desk setups, training, or general assistance as well as providing expert level local area network and wide area network administrative functions. We are looking for someone experienced and confident to take ownership of certain areas of IT support. You will be a critical member of the IT team, responsible for traveling to remote offices in and around the Los Angeles County area, as well as supporting remote offices/users as needed.

RESPONSIBILITIES

Troubleshoot, diagnose, and repair desktop, laptop, mobile, network, security, and telephony issues.
Help triage, respond, and resolve tickets received into our IT Helpdesk.
Monitor internal IT support channels and field walk-up support requests from coworkers.
Travel to remote offices to help install, configure, and troubleshoot issues as needed.
Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issues.
Document procedures and develop end user instructions.
Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to Local Area Network (LAN) and Wide Area Network (WAN) components and services.
Recommends and schedules repairs and provides end user support for all LAN/WAN based systems.
Installs, troubleshoots, repairs, and maintains telecommunications equipment.
Provides reports, completes requests for new services, determines methodology for installing telephone services.
Work closely with customers and clients both onsite and virtually to support their systems integrated into the Altais network.
Solve issues effectively and efficiently know when to use your resources and when to escalate.
Provide end-user training when needed.
Onboard new hires include provisioning of computers, accounts, and peripherals.

This job description is not designed to include a full list of responsibilities required of the employee and may change as needed.

Requirements

QUALIFICATIONS:

Expert knowledge of Microsoft Windows, Office O365, OneDrive, MS Teams, Apple/MAC iOS, RingCentral, Active Directory, Microsoft Azure, SD-WAN, Cisco Meraki, Network Engineering
Knowledge of Okta, Zscaler, Zendesk, and other Cloud-based tools.
A solid understanding of networking and core Internet protocols (e.g., TCP/IP, DNS, SMTP, HTTP, and distributed networks)
Excellent customer service skills.
Ability to communicate effectively, verbally and in writing.
Self-sufficient, self-managed, self-motivated, must be effective working independently and with a team of technicians.
Knowledge of iPads, iPhones, Android a plus.
Ability to learn new systems, applications, etc. quickly and adapt to change.
Excellent time management and organizational skills.
Strong communication (written and oral) and interpersonal skills.
Clean driving record.
Ability to manage competing priorities in a complex and dynamic environment.
Ability to think innovatively and analytically to solve business problems/issues.

EXPERIENCE:

5+ years of experience with information technology at scale
Minimum (3) years of experience desktop support.
Minimum (3) years of experience in Windows Server support.
Previous experience in the healthcare industry preferred.

CERTIFICATIONS:

Microsoft certifications a plus.

ADDITIONAL INFORMATION

Ellit Groups provides comprehensive benefits options to salaried employees, including:

Medical, Vision, and Dental Insurance
STD, LTD, and AD&D
Medical and Dependent Care FSA
401k Retirement
6 Paid Holidays and Flexible Paid Time Off

To protect the health and safety of our workforce, clients, patients, and communities we serve, Ellit Groups requires all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some clients require full COVID-19 vaccination, including boosters, as an essential job function. Ellit Groups adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary documentation from candidates to ensure compliance.

Ellit Groups is proud to be an equal opportunity and affirmative action employer committed to fostering an inclusive environment. We do not discriminate based upon race, religion, color, national origin, age, sex, sexual orientation, gender, gender identity, Veteran status, disability, any other characteristic protected by local, state or federal laws, rules or regulations. We are committed to providing reasonable accommodation for disabilities or special needs. If you have a disability or special need that requires accommodation, please contact us at

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