Jobs

    ITSM/ITIL Manager - California, United States - Ellit Groups

    Ellit Groups
    Ellit Groups California, United States

    2 weeks ago

    Default job background
    Description

    Overview:

    Seeking a Healthcare IT Service Management Architect with comprehensive expertise in Service Management and Clinical Service Desk development within the Healthcare IT sector. The ideal candidate will possess a deep understanding of healthcare IT service support, including incident management, request management, project management, and change management.

    Responsibilities:

    • Lead the development and implementation of top-to-bottom solutions for healthcare service support, including incident, request, project, and change management.
    • Investigate current organizational service management methodologies and translate them into best practice health IT Service Management (ITSM) designs to meet future needs.
    • Develop foundational ITSM workflow diagrams for all aspects of ITSM, preferably using Visio, in alignment with ServiceNow builds.
    • Design ITSM and Clinical Service Desk solutions within an Epic-hosted healthcare environment.
    • Contribute to or lead the development of Clinical Service Desk Tier 1 training methodologies.
    • Manage projects and lead teams in the development, implementation, building, and configuration of ServiceNow builds to support health ITSM workflows.
    • Experience in the development or implementation of Service Management Knowledge Base designs.

    Requirements:

    • Comprehensive understanding of Service Management and Clinical Service Desk development within Healthcare IT.
    • Proven experience in translating organizational methodologies into best practice ITSM designs.
    • Proficiency in developing ITSM workflow diagrams, preferably using Visio.
    • Experience with ServiceNow builds and configurations to support health ITSM workflows.
    • Familiarity with Epic-hosted healthcare environments.
    • Strong project management and leadership skills.
    • Ability to develop and implement Clinical Service Desk Tier 1 training methodologies.
    • Prior experience in developing or implementing Service Management Knowledge Base designs.
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