Jobs

    Service Desk Agent - California, United States - Prosum

    Prosum
    Prosum California, United States

    3 weeks ago

    Prosum background
    Description

    ***MUST BE AVAILABLE TO WORK 1st, 2nd, or 3rd SHIFTS AS SCHEDULED.

    Remote OK – must reside between miles of Los Angeles, CA

    Pay: $25-28/hour W2

    6 months to ongoing contract

    Required

    3 years of IT

    2 years of Service Desk

    Call center

    Handling Tickets daily

    Big Plus

    BS Degree

    Hospital Industry Experience

    Clinical Software Application support

    Screening Requirements:

    Background Check

    Drug Screen (including Cannabis)

    TB Test/Vaccination

    Flu Vaccination*

    COVID -19 Vaccination*

    *exemptions: disability, medical contraindication, or sincerely held religious belief, practice, or observance

    Service Desk Agent

    Summary:

    Service Desk Agent I is responsible for supporting the end user community at hospital and clinic locations. This position will provide support for all users experiencing problems with the clinical application software suite, various operating systems, business productivity software, network and Wi-Fi connectivity and other computer related technology.

    Minimum Education:

    • High School Diploma
    • Associate's Degree in a related field is preferred.

    Minimum Experience:

    • Must be available to work any shift
    • Minimum of 3 years of IT and 2 years' experience in Service Desk Support
    • Experience working in a call center handling tickets daily (30+)
    • Must demonstrate excellent customer service, written & verbal communication skills; triage, track & monitor ticket progress per required SLA & follow escalation procedures. Must demonstrate ability to learn quickly and adapt to new & changing environments along with the willingness to take on additional responsibilities;
    • Must be able to work both independently and cooperatively in a team setting as needed and follow-up towards the successful completion of assigned tasks.
    • Duties include end user support, quickly analyze & diagnose application/system issues, creating & updating user accounts in
    • Active Directory & other systems, performs software installs, PC maintenance and maintain communication for planned & unplanned outages.
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