Service Desk Analyst - Golden, United States - Vector Consulting, Inc

Vector Consulting, Inc Golden, United States

6 days ago

Description

Our government client is looking for an experienced Service Desk Analyst on a 9+ months contract opportunity in Golden, CO.

Position: Service Desk Analyst

Note : Candidate Must Be Local

In-person interview

The working shift is a 9x80 schedule with remote work on Friday and every other Friday off. All other days are not eligible for remote work.

Job Description:

Full-time professional work experience in Business and/or Information Technology. May require an associate degree in a related area and at least 6 year or equivalent experience in the field or in a related area. Substitutions: Accredited college training may substitute for the required work experience, with a maximum substitution of four (4) years. (Fifteen (15) semester hours in Information Technology or a related area is required.) Accredited graduate training in the above area may substitute for the required work experience, with a maximum substitution of two (2) years. Successfully completion of an Information Technology Certification program, may substitute for the required work experience with a maximum substitution of two (2) years. (Proof of certification must accompany application.) One (1) year of work experience as a Systems Administrator-Associate and Help Desk Coordinator-Intermediate may substitute for all of the required experience.

The best candidate for this position will have extensive and current experience in the imaging and preparing desktop computer equipment directly to end users as part of the annual computer refresh. Asset management, verbal and written communication, excellent customer service skills on the phone and in person. Candidate must be local, have a clean driving record, reliable transportation. Must be able to take direction and also work independently when necessary.

Experience working with an IT ticket system required. Service Now experience with incident, requests and asset management are preferred.

Required /Desired Skills and Experience:

Skills

Qualification

Competency

Skills

TCP/IP

Novice (1-3 Years)

Skills

Time Management

Proficient (4-6 Years)

Skills

Remote end user support

Novice (1-3 Years)

Skills

Service Now

Proficient (4-6 Years)

Skills

Adobe Acrobat

Novice (1-3 Years)

Skills

Communication skills both verbal and written

Advanced (7-9 Years)

Skills

Learning ability

Advanced (7-9 Years)

Skills

Presentation skills

Novice (1-3 Years)

Skills

Project management

Novice (1-3 Years)

Skills

Team work

Advanced (7-9 Years)

Skills

Active Directory

Advanced (7-9 Years)

Skills

MicrosoftOffice

Advanced (7-9 Years)

About Vector:

Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY

Celebrating 30 years of service.

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