Help Desk Analyst - Golden, United States - Integrated Resources, Inc ( IRI )

Description

Job Title: Call Center – IT Helpdesk

Location: Golden, CO(Onsite)

Duration: 6 months (Contract)

Roles & Responsibilities:

• The best candidate for this position will have extensive and current experience in the imaging and preparing desktop computer equipment directly to end users as part of the annual computer refresh.
• Asset management, verbal and written communication, excellent customer service skills on the phone and in person.
• Candidate must be local, have a clean driving record, and reliable transportation.
• Must be able to take direction and also work independently when necessary.

Required Skills:

• Experience working with an IT ticket system required.
• Service Now experience with incident, requests and asset management are preferred.

Work Shift:

The working shift is a 9x80 schedule with remote work on Friday and every other Friday off. All other days are not eligible for remote work. Candidate must be local for in-person interviews and reporting to work on scheduled days.

Education:

• Full-time professional work experience in Business and/or Information Technology.
• May require an associate degree in a related area and at least 6 years or equivalent experience in the field or in a related area.

Substitutions:

• Accredited college training may substitute for the required work experience, with a maximum substitution of four years.
• Fifteen semester hours in Information Technology or a related area is required.
• Accredited graduate training in the above area may substitute for the required work experience, with a maximum substitution of two years.
• Successfully completion of an Information Technology Certification program may substitute for the required work experience with a maximum substitution of two years.
• Proof of certification must accompany application.
• One year of work experience as a Systems Administrator-Associate and Help Desk Coordinator-Intermediate may substitute for all of the required experience.