IT Technical Support Specialist - Greenwood Village, United States - Facilitates

Facilitates Greenwood Village, United States

6 days ago

Description

Summary:

This job family is the first line of support in answering questions in resolving technical problems for clients. It also provides assistance regarding the use of computer technology on various platforms and hardware, software, printing, installation, applications, E-mail and multiple operating systems. Positions provide service to customers in a timely manner and act as an interface between the customer and IT to ensure that customer needs are completely addressed.

ESSENTIAL FUNCTIONS

Professionally represent GH Phipps and effectively support Company strategic initiatives
Establish and foster positive long-term relationships with internal customers and business partners
Execute GH Phipps policies and procedures
Embraces a lean culture and work environment
Monitor/maintain a Service Desk queue to track incoming and on-going service requests
Work with local area networks (LANs), wide area networks (WANs), a variety of Data and Voice telecommunications systems and all other computer related networking technologies
Perform specialized procedures such as development of technical procedures and practices, conduct extended problem diagnostics, resolve issues, and document problem/resolution
Configure and install new desktop hardware
Support a wide array of different applications/application suites
Provide friendly and timely service to Company Employees
Maintain accurate records of equipment and accounts
Maintain a clean and orderly work environment
Other duties as assigned

EDUCATION

Associates Degree in Computer Science or Information Technology, OR

Relevant work experience in excess of that required for a degree may be substituted for degree

EXPERIENCE

A minimum of two (2) years of relevant experience REQUIRED

SKILLS

Strong customer focus
Computer operating systems, hardware, software, and peripherals
Techniques used in the installation and maintenance of computer hardware, applications, and peripherals
Ability to troubleshoot hardware, software, and network issues
Wire and cable pin-outs and installation
Assisting Company Employees in the use of their computer equipment and applications
Establishing and maintaining good working relationships with clients and co-workers
Practices active listening
Good verbal and written communication
Ability to lift, carry and move all components of workstations, servers, and network equipment

This is a non-exempt position; the salary range for this position is $22.60 to $27.80 (hourly)

Health and welfare benefits include Medical, Dental, Vision, Life, ADD, STD, LTD, and EAP substantially supported by the employer.

Retirement benefits: Employee Stock Ownership Program - funded by the company for all full time overhead employees; optional 401(k) to boost savings

Other benefits and compensation include annual bonus potential, employee events and activities, discounted benefit programs (i.e. LegalShield, pet insurance, Botanic Garden memberships, etc. which may vary over time)

For more details about our benefits package, please visit:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

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