Information Systems Support Specialist - Lakewood Ranch, United States - Davies Claims North America

Davies Claims North America

Verified Company

Lakewood Ranch, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us
At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career.

We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within.

We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses.

At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow.

We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you._

Job Overview

Davies Claims North America is looking for an
Information Systems (IS) Support Specialist to join our growing team Reporting to the IS Operations Supervisor, you will provide assistance and advice to teammates and clients using computer software or equipment and support information technology (IT) and other Claims Solutions employees within the company.

To be successful in this role, you need to be detail-oriented, demonstrate excellent problem-solving skills, have the ability to manage and prioritize tasks, excel in a fast-paced environment, communicate effectively with clients and teammates, and be proficient in Microsoft Office.

You must have at least one year of experience in an IT Support, Administrative support, or a similar role.

Additionally, you will need the ability to learn new technologies and areas related to information technology and the insurance industry.

It is preferred that you have an interest in an Information Technology career.

This role is a full-time, office-based position at our Lakewood Ranch office with potential for a hybrid schedule after a specified amount of time.

Responsibilities and Duties

Create daily checks for client checking accounts
Data updates and maintenance of systems, including but not limited to, analyze client hierarchy, changes and perform system updates, new user adds for client's access to various systems, add/maintain vendors in claims system, new client setups in various systems
Provide first level IT help desk support
Monitor tickets and work assignments to meet assigned deadlines and SLAs
Logging all service requests and updating tickets as needed
Availability to work variable schedule between the hours of 7:30 a.m. and 5:00 p.m.
Exhibit company values of We are Dynamic, We are Innovative, We are Connected, and We Succeed Together
Perform other duties as assigned

Experience and Qualifications
Required

One year of administration, customer support, or data management experience
Proficiency in Microsoft Office Suite
Possess exceptional communication skills, both written and verbal
Display strong organizational and planning skills
Demonstrate excellent time management skills and ability to multitask and prioritize work
Possess a teamplayer mindset and demonstrate willingness to collaborate and promote team culture

Preferred

AA or BA/BS degree or equivalent work experience
Experience in the insurance industry or information technology administration
Prior use of Zendesk or ServiceNow ticketing systems

Knowledge, Skills, and Abilities

Proactive, independent, and takes initiative with consistent follow through
Superb communication skills, verbal and written, conducted in a timely manner
Superior time management skills with capability of working with and meeting deadlines
Exceptional capability to multitask and prioritize with excellent organization and documentation skills in a fastpaced, dynamic work environment
Excellent team player with interpersonal skills
High level attention to detail and problemsolving skills
Capable of working collaboratively and independently with mínimal supervision
Exhibit discretion with sensitive and confidential information
Display a comfort level working with key people at all levels within an organization

Essential Requirements

Must have US work rights
Must speak English
One year of administration, customer support, or data management experience
Proficiency in Microsoft Office Suite
Possess exceptional communication skills, both written and verbal
Display strong organizational and planning skills
Demonstrate excellent time management skills and ability to multitask and prioritize work
Possess a teamplayer mindset and demonstrate willingness to collaborate and promote team culture

Other Duties