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    Hotel General Manager - New York, NY, United States - Graduate Roosevelt Island

    Graduate Roosevelt Island
    Graduate Roosevelt Island New York, NY, United States

    4 weeks ago

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    Description

    Highgate Hotels:

    Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry.

    Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues.

    The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

    Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.

    With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

    Graduate Roosevelt Island is part of the Graduate Hotels collection located on the Cornell Tech Campus on Roosevelt Island, serving as the island's first hotel and marking the brand's debut in New York City.

    Architecturally designed by internationally renowned design firm, Snøhetta, and interior design from Graduate Hotels' in-house team, the hotel blends Old School and New Age, taking inspiration from both the rich history of Roosevelt Island and the future of technology that the Cornell campus embodies.

    The crown jewel of the property is the Panorama Room, the stunning 168-seat rooftop bar and lounge designed by James Beard Foundation Award-winning design firm, Parts and Labor Design, this venue evokes a sense of cinematic drama inspired by futurism creating a true destination for fashion-forward elegance in an intimate space all set against unobstructed city views.

    The Hotel Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees training and engagement, while maintaining the integrity of the hotel.

    In conjunction with all EC members and overall management team members in hotel.

    Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas making adjustments as needed via department heads.

    Conduct weekly staff meetings, including weekly training sessions

    Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance.

    Attend operational line ups at least once a week (Housekeeping, Front Desk, Culinary and Banquets)
    Attend daily morning mananagement operations meeting
    Meet all financial review dates and corporate directed programs in a timely fashion.

    Hold a monthly financial review with all department managers, M.Ensure that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.

    Develop managers for future advancement through competency training and corporate sponsored training programs.
    Maintain direct contact with and monitor the development of management trainees.
    Adhere to all Highgate Hotel policies and procedures and train new managers to ensure compliance.
    Oversee and assist in the Highgate Hotel's budget process as required.
    Oversee and assist in the Highgate Hotel's monthly forecast process as required

    Ensure that training in service standards is taking place in each department using the steps to effective training according to Highgate Hotel standards.

    Ensure that all department heads follow the payroll procedure, managing Overtime and meal break penalties according to Highgate SOP
    Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.

    Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar.

    Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

    Ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees.

    On a monthly basis, forecast the hotel's financial position by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate Reforecast.

    Prepare and conduct all operational management interviews and follow hiring procedures according to Highgate Hotel S.Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures for departmental staff.

    Interview all prospective final candidates for any vacant operational management position within the hotel prior to any offer being extended.

    Perform all department manager performance appraisals according to Highgate Hotel S.P.'s, and ensure that managers are in compliance to the standards in their administration of performance appraisals to their staff.

    Motivate, coach, counsel and discipline all management personnel according to Highgate Hotel S.Perform any other duties as requested by the Vice President of Operations, Regional Director of Operations, General Manager.

    Ensure that all employees receive fair and equitable treatment according to Highgate Hotel S.Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur.

    Ensure monthly credit meetings are conducted and take an active role in the hotel credit and collection policies.
    Complete required corporate training modules, and become certified to train those as required.
    At least 6 years progressive experience in a hotel or a related field
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