General Manager - New York, United States - Convene

Convene

Verified Company

New York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams.

We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other.

In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving.

We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey._

We're seeking a General Manager to join our Operations team. The General Manager will report directly to the Area Director of Operations.

What You'll Do:

The General Manager oversees all aspects of the Location/Property Management at either a single unit or multi-unit complexed locations in accordance with Convene's vision, mission and values including our core principles.

The General Manager is responsible for all aspects of the conference, workplace and/or amenity operations at the designated Convene location.

The General Manager will direct, implement, and maintain the Service, AV/Technology, Event Operations, and Culinary philosophy which serves as a guide to respective staff to ensure 100% client satisfaction.

Comply with Convene standards and protocols to deliver premium hospitality experience
Effectively communicate via verbal and written correspondence with all level of employees and clients; exhibiting GRIT in all interactions
Work dynamically and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and serviceoriented manner
Oversee and coordinate the setup and execution of all functions with the Service, Production, Technology, Workplace and Culinary departments at either single locations or multiunit complexed locations
Coach, mentor and develop all level of employees at your location(s)
Maximize efforts towards productivity by identifying problem areas and implementing solutions
Responsible for overseeing the Property teams including hiring, staffing, scheduling, training, payroll, and conducting performance reviews in accordance with Convene standards
Ensure and maintain the cleanliness and physical state of all conference, workplace and/or amenity spaces
Attend and run meetings in accordance to Convene meeting cadence, running efficient and productive agendas. Oversee daily and weekly PEO meetings as well as weekly staff meetings
Responsible for controlling and maintaining all service equipment, communicating with facilities management and outside vendors to ensure all equipment remains in working order.
Create and maintain positive relationships with building management
Work with sales manager and other conference planning manager to ensure accuracy of Salesforce
Develop client relationships to ensure a successful event
Oversee Production, Technology, and Workplace team and ensure proper planning, upselling, detailing, proper room blocks, and professional communication to clients
Build relationships with all local competitors and surrounding businesses
Work closely with Sales, Revenue, Finance and Corp Ops on monthly P&L review, monthly forecasting and during annual budget process
Responsible for driving impactful financial decisions that positively impact the monthly P&L results and present out through Monthly, Quarterly, and Year End Operational Reporting
Working cross functionally throughout the organization to create and execute strategic planning for the betterment of the operation
Confirm that all payroll reports are accurate prior to approval and that all employees are compensated properly for their time

What We Look For:

Minimum 3 years' experience in hospitality, including previous supervisory experience
Ability to lead, develop other team members
Ability to work effectively with clients
Flexible and long hours sometimes required
Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for an extended period of time

Compensation:

Base Salary:

Salary Min:
$100,000

Salary Max:
$110,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Who We Are:

We're Here For You:

At Convene, you'll receive: