- Take in an average of 40-60 calls per day.
- Complete related paperwork per transaction requirements.
- Set up calls to technicians within system.
- Work with other departments to resolve issues.
- Follow up with customers for shipping and invoicing.
- Other duties as assigned
- Ability to respond and resolve customer issues and inquiries in a timely manner
- Analyze problems and develop solutions
- Strong attention to detail
- Calm and inviting phone presence to de-escalate customer issues
- Coordinate interoffice communication with customers
- Ability to communicate at all levels of organization
- 2 years Associates degree minimum preferred
- 3 Years' experience in customer service ideal
- Call Center experience a plus
- Previous experience using Microsoft Dynamics AX ERP a plus
- Experience using Microsoft Office products
-
Lab Support Technician
2 weeks ago
TOYO Ink America Wood Dale, United States**Position Summary**: · The Lab Support Technician is responsible for formulating Flexographic Ink, and Ink Jet products. This includes formulating new products as well as improving existing products. · **Primary Duties & Responsibilities**: · - Research & Development of new prod ...
-
Support Technician
3 weeks ago
A & J Sewer Service Wheeling, United States**Competitive pay with opportunity for career advancement** · **Learn new skills and become a tradesman** · **CDL training for top performers** · **No on-call, no evenings, home daily** · **100% health insurance coverage** · **Paid vacation, sick days, & holidays** · **401k plan ...
-
IT Support Technician
1 week ago
Dynomax Inc. Wheeling, United States**IT Support Technician** · Headquartered in Wheeling, Illinois, **Dynomax, Inc.** is a manufacturing leader of machined parts and electrical components for the aerospace and defense industries. We are seeking an experienced **IT Support Technician** who will support the technolo ...
-
Help Desk Support Technician
2 weeks ago
AmTab Manufacturing Bensenville, United States**Job Title: Helpdesk Support Technician** · AmTab designs, manufacturers and furnishes high-impact learning environments. We specialize in school cafeterias, computer and technology rooms, music and performance spaces, classrooms, science labs, and multi-purpose areas. All AmTab ...
-
IT Support Technician-1
3 weeks ago
Flex Buffalo Grove, United StatesJob Posting Start Date Job Posting End Date · Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. · We believe in the power of diversity and inclusion and cultivate a workp ...
-
IT Support Technician
3 days ago
SPS-North America Chicago, United States**Job Title**:Information Technology (IT) Support Technician** · **Reports To**: The **IT Support Technician** will report to the Client Services Supervisor, Client Services Manager, IT Supervisor/Manager, or equivalent leadership. · **Job Overview**: · The **IT Support Technicia ...
-
Onsite Support Technician
3 weeks ago
AVI-SPL Riverwoods, United States: · **WHO WE ARE** · AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which ...
-
Deskside Support Technician
3 weeks ago
HCLTech Mettawa, United States**Shift: Monday - Friday 8am - 5pm CDT**: · - **Pay Rate: $25/hr**: · - **Location: Onsite -Mettawa, IL** · HCL Tech is looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals. The technician's professiona ...
-
Deskside Support Technician
3 weeks ago
HCLTech Mettawa, United States**Shift: Monday - Friday 8am - 5pm CDT**: · - **Pay Rate: $26/hr**: · - **Location: Onsite -Mettawa, IL** · HCL Tech is looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals. The technician's professiona ...
-
Desktop Support Technician
3 weeks ago
The Principle Group Chicago, United States**Title: Desktop Support Technician** · **Duration: 12M+ long term contract** · **Location: Chicago, IL 60606** · - Field Services professional with 3+ years of experience with the ability to perform the following tasks in a professional manner as listed below. · - A+ or equivale ...
-
Deskside Support Technician
2 weeks ago
HCLTech Mettawa, United States**Shift: Monday - Friday 8am - 5pm CDT**: · - **Pay Rate: $26/hr**: · - **Location: Onsite -Mettawa, IL** · HCL Tech is looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals. The technician's professiona ...
-
Desktop Support Technician
3 weeks ago
Sacred Heart Schools Chicago, United States**Title**: Desktop Support Technician Classification: Exempt · **Department**: Technology Status: Full-Time, 12 Month · **School Day**: 7:45am - 4:00pm Reports to: Director of Technology · School Description · Founded in Chicago in 1876, Sacred Heart Schools at Sheridan Road (Har ...
-
Desktop Support Technician
2 weeks ago
TekWissenLLC Chicago, United States**Overview**: · **Summary** · - As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining High-end client proprietary products as well as other computer-related products such as desktop and laptop computers, printers, standard softwa ...
-
Staff Support Technician
2 weeks ago
Edward-Elmhurst Health Chicago, United StatesPosition Highlights: · - Position: Staff Support Technician · - Location: Chicago, IL · - Per Diem · JOB SUMMARY · RESPONSIBILITIES · - Essential Functions_ · - Demonstrates a commitment to the mission of Swedish Hospital and demonstrates a service orientation and adheres to all ...
-
Staff Support Technician
1 week ago
Edward-Elmhurst Health Chicago, United StatesPosition Highlights: · - Position: Staff Support Technician · - Location: Chicago, IL · - Per Diem · - Hours: Per Diem; Rotating · - Required Travel: May float to AP2 Behavioral Health · What you will need: · - High School Diploma or GED preferred or equivalent work experience · ...
-
Behavior Support Technician
3 weeks ago
Evanston/Skokie School District 65 Evanston, United StatesJobID: 4629 · **Position Type**: · Teaching/Special Education - ED**Date Posted**: · 3/20/2024**Location**: · Rice Children's Center · - Print Version ...
-
Pharmacy Support Technician
3 weeks ago
MedWiz Pharmacy Woodridge, United StatesPosition Summary: · Key Responsibilities: · - Clean the IV room and IV area daily (depending on training) to ensure compliance with safety and hygiene standards. · - Complete Daily Logs accurately and on time to document activities and maintain records. · - Track, return, clean, ...
-
Deskside Support Technician
1 week ago
Ehub Global Solutions Pvt. Ltd. Lincolnshire, United States**Role: Deskside Support Technician (Mac Support)** · **Location**:Lincolnshire, IL( Onsite)** · **Type: Contract** · **Note**: · - ACSP (Apple Certified Support Professional) certification or Apple Device Support certification · - ACMT certification · An exciting opportunity for ...
-
Technology Support Technician
5 days ago
Diamond Lake School District 76 Mundelein, United States**Position Type**: Technology Support Technician · **Date Posted**: · **Location**: District Wide · **Date Available**: Immediately · **Salary**:Commensurate with experience · **Reports To**:Director of Technology and Communications · Diamond Lake School District 76 is seeking a ...
-
Support Technician
1 week ago
Dave & Busters Rosemont, United StatesDave & Busters - JobID: R [Field Technician / Maintenance Mechanic] As a Support Technician at Dave & Busters, you'll: Be responsible for the repair and maintenance of the building including games, simulators and technical equipment; Deliver an unparalleled Guest experience throu ...
Customer Support Technician - Elk Grove Village, United States - MC Machinery Systems, Inc.
Description
Job Description
Job DescriptionPosition Title: Customer Support Representative
DESCRIPTION
Our Call Center Customer Support Representatives help set the standard to what has made MC Machinery Systems successful for over 40 years. We strive to exceed customer expectations on each opportunity. By communicating clearly and concisely, the CSR will field incoming calls from customers and accurately relay them to level two support technicians or research and follow up appropriately. Working in a fast-paced environment, the CSR will work closely with other departments to expedite customer inquiries and utilize proper resources to complete customer transactions.
ESSENTIAL RESPONSIBILITIES
KNOWLEDGE, SKILLS AND ABILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
WORKING CONDITIONS
Job operates mainly indoors and is exposed to generally consistent conditions, such as regulated air conditioning and heating. This job also works near a machinery showroom, which may generate some noises such as objects hitting the floor and creating a sound, forklift movement and occasional other short term noises.
PHYSICAL REQUIREMENTS
This job requires prolonged periods of sitting at a desk and working on a computer. Repetitive use of the hands and typing are required. Requires frequent lifting of 1-10 pounds and occasional 11-25 pounds with infrequent lifting of 25 or more. Must be able to access and navigate each department at the organization's facilities.
EEO STATEMENT
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.