Deskside Support Technician - Lincolnshire, United States - Ehub Global Solutions Pvt. Ltd.

Ehub Global Solutions Pvt. Ltd.
Ehub Global Solutions Pvt. Ltd.
Verified Company
Lincolnshire, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Role:
Deskside Support Technician (Mac Support)

Location:
Lincolnshire, IL( Onsite)**
Type: Contract

Note:


  • ACSP (Apple Certified Support Professional) certification or Apple Device Support certification
  • ACMT certification
An exciting opportunity for a dynamic and self-motivated IT professional to join the workplace support team delivering Deskside/Mac support.

We are seeking a technically skilled, experienced, and enthusiastic individual dedicated to customer service.

Position Summary

  • Drive high level of customer service and satisfaction
  • Manage incident and service request queues to ensure SLA's are met
  • Provide resolution on software and hardware incidents
  • Work with offshore capabilities to deliver efficient and effective customer service
  • Review and take part in problem management activities
  • Fulfill service requests for varied IT equipment
  • Drive compliance to internal and external processes and standards
  • Initiate service improvements to the overall service
  • Maintain knowledge repository documentation
  • Take part in change management activities as required
  • Flexibility to work in shifts during business hours

Pay:
$ $30.00 per hour

Expected hours: 8 per week


Schedule:

  • 8 hour shift

Work Location:
On the road
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