Desktop Support Technician - Chicago, United States - Sacred Heart Schools

Sacred Heart Schools

Verified Company

Chicago, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Title:

Desktop Support Technician Classification:
Exempt

Department:

Technology Status:
Full-Time, 12 Month

School Day: 7:45am - 4:00pm Reports to: Director of Technology

School Description
Founded in Chicago in 1876, Sacred Heart Schools at Sheridan Road (Hardey Preparatory for Boys and Academy of
the Sacred Heart for Girls) are independent, Catholic, single-sex elementary schools committed to academic
excellence within the context of a Christian, faith-based community. The educational mission is deeply rooted in the
200-year tradition of the Society of the Sacred Heart and shared with the Network of Sacred Heart Schools located in
30 countries; including 25 schools in the United States and Canada. The essence of this tradition is the total

development of each child:
spiritual, intellectual, social, emotional and physical. Our girls and boys are taught in
single-sex classrooms, but follow a similar curriculum and share in many activities. With a total enrollment of
approximately 700 students, the Schools are organized into three academic divisions each led by a division head.

Position Description
Sacred Heart Schools is seeking a Desktop Support Technician to join its team of service-driven professionals
committed to fully supporting the Schools' mission and goals. The position's initial areas of focus will be working
closely with the Technology Systems Administrator to support all users. The position's responsibilities will evolve as
Director of Technology, while supporting technical stability, integrity, and consistency of the philosophy and Goals
and Criteria of Sacred Heart Schools.

Essential Job Functions:

Manages the Schools 1:1 program, including setup, distribution, collection, and maintenance of devices
Assists Technology System Administrator to maintain and provide backup support for a secure network and infrastructure
Troubleshoots and resolves technical enduser computer and peripheral device issues
Coordinates technology purchases

General Duties:

Manage the Schools 1:1 program
Provide setup and maintenance of all faculty and student devices through Mobile Device Management tools
Organize distribution and collection of devices to faculty and students with assistance from the Technology Integration Coach
Coordinate the duties of the Technology Integration Coach to provide a responsive technology support and hardware repair system
Maintain inventory control of all the hardware and licensed and supported software and apps
Create and enforce policies pertaining to the 1:1 devices and their use
Assist the Technology System Administrator
Maintain a secure Windows server/network environment including file/print/exchange servers, firewall, virus protection, backups, user login accounts, and infrastructure
Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems, key processes, and infrastructure
Maintain sitemap, documenting network, and domain configurations
Ensure all required file systems and system data are successfully backed up to the appropriate media
Implement technical technologyrelated directives, approved plans and hardware and software replacement, redistribution, and upgrade programs
Perform onboarding and offboarding procedures for all employees
Provide technical support
Install, configure, and troubleshoot enduser technology hardware, software and network connectivity for classrooms, the Library, administrators' offices, staff agencies. and other school facilities in accordance with directives and approved plans and priorities
Protect the integrity of the student learning experience to the extent it is supported by technology hardware and software
Respond to enduser requests for technical assistance and repairs
Maintain inventory control of all the hardware and licensed and supported software and apps
Set up and maintain audio/visual equipment used for school events
Coordinate Technology purchases
Work with vendors to obtain best possible price for technology purchases, including maintenance, support, and device insurance contracts
Organize the purchase/lease of equipment
Maintain an awareness of new technology products, trends, and advances
Responsible for own professional growth and continuing education
Review, evaluate. and recommend technology purchases that are in line with technology budget
Fulfill other responsibilities as assigned by the Director of Technology

Qualifications:

A commitment to Sacred Heart's mission and value
Demonstrated ability to think strategically and create vision, while executing effectively
Minimum of 2 years of experience in the development, installation, and maintenance of information systems, preferably in an education, nonprofit, or publicsector environment
A proven track record of providing functional and progressive value to organizations through operational analysis, planning, service exce