Help Desk Support Technician - Bensenville, United States - AmTab Manufacturing

AmTab Manufacturing
AmTab Manufacturing
Verified Company
Bensenville, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title:
Helpdesk Support Technician
AmTab designs, manufacturers and furnishes high-impact learning environments. We specialize in school cafeterias, computer and technology rooms, music and performance spaces, classrooms, science labs, and multi-purpose areas. All AmTab products and services create inspiring learning environments and transformational learner experiences. We are well known specifically for K-12 Dining Commons and K-12 Food Courts.


Key Responsibilities:


  • Provide enduser desktop support and troubleshooting in Windows/Office environment.
  • Setup and install peripherals including but not limited to routers, phones, PC's, printers and laptops in person.
  • Maintain, implement, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
  • Ability to work independently and in a team environment to provide IT solutions for customer's critical business systems.
  • Work with team members to resolve more complex problems and escalate difficult issues to Team Lead for additional technical assistance.
  • Log all help desk interactions within our tracking system.
  • Participate in afterhours upgrades, troubleshooting, and/or oncall availability as needed.
  • Document processes and procedures.
  • Inventory supplies such as toner cartridges, computer parts and supplies.

Qualifications / Preferred Skills:


  • Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
  • 2 year minimum of help desk experience is preferred.
  • A certification in one or more of the following is preferred:
  • CompTIA A+


  • MCDST

  • Microsoft Certified Desktop Support Technician


  • MCP

  • Microsoft Certified Professional


  • MCSE

  • Microsoft Certified Solutions Expert


  • MCSA

  • Microsoft Systems Administrator
  • Administration Helpdesk for AutoCAD, Revit and Adobe Creative Cloud.
  • Excellent customer service skills along with excellent written and verbal skills.
  • Strong troubleshooting and critical thinking skills.
  • Previous working experience in IT support.
  • Microsoft Office 365 Administration.
  • Knowledge in Office 365 Teams, SharePoint and Active Directory.

Pay:
$50, $60,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 2 years

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:


  • Bachelor's (preferred)

Experience:


  • IT
Help Desk Support: 2 years (required)


Ability to Commute:

  • Bensenville, IL required)

Ability to Relocate:

  • Bensenville, IL 60106: Relocate before starting work (required)

Work Location:
In person
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