Desktop Support Technician - Chicago, United States - The Principle Group
Description
Title:
Desktop Support Technician
Duration: 12M+ long term contract
Location:
Chicago, IL 60606
- Field Services professional with 3+ years of experience with the ability to perform the following tasks in a professional manner as listed below.
- A+ or equivalent certification
- Ability to interact effectively with internal and external contacts (Account Management, Deployment Team, Solutions Architect, Employees, and Vendors)
- Excellent interpersonal skills and ability to work collaboratively in a team environment.
- Identifies potential issues that could adversely impact End User experience and follows through on action steps.
- Escalate to Field Services Management on issues that impact the entire operation at a given site.
- Provides technical feedback to the Service Desk and Field Service on technical / process issues that will be used to improve overall service delivery.
- Services as technical lead for junior level technicians.
Perform Smart Hands support at the customer location in support of other IT resolver groups.
- Technician will update tickets in the designated ITSM system with current status and work effort. Performs trouble shooting, parts replacement, system upgrades, deployment, and repair of End User assets
- Coordinates with End User on expectations and availability to perform the Services
- Assist in resolving technical escalations that arise during service delivery.
Job Type
:
Contract
Pay:
$28.00 per hour
Schedule:
- 8 hour shift
Experience
:
- ticketing software: 5 years (required)
- Deployment/ repair/ End User/Windows: 4 years (preferred)
- ServiceNow: 3 years (required)
Work Location:
In person
More jobs from The Principle Group
-
Health Information Specialist Ii
Los Angeles, United States - 6 days ago
-
Clinical Research Assistant
Los Angeles, United States - 1 week ago
-
Software Analyst
Albany, United States - 1 week ago
-
Help Desk Technician
Philadelphia, United States - 2 weeks ago
-
Collections Representative
Tempe, United States - 2 weeks ago
-
Medical Claims Examiner
Whittier, United States - 3 weeks ago