Deskside Support Technician - Mettawa, United States - HCLTech

HCLTech
HCLTech
Verified Company
Mettawa, United States

21 hours ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Shift:

Monday - Friday 8am - 5pm CDT:
-


Pay Rate:
$25/hr:

-
Location: Onsite
  • Mettawa, IL


HCL Tech is looking for a technician to analyze and perform diagnostics related to PC and Mac systems, operating issues, and their peripherals.

The technician's professional will configure, PC/Mac systems, their peripherals, and mobile devices. Under general supervision, responsible for receiving user tickets through electronic systems, properly


Principal Responsibilities:
(Essential Function):


  • Carries out responsibilities in accordance with the organization's policies, procedures, and state, federal and local laws
  • Ensures compliance with all company policies and procedures, including safety rules and regulations.
  • Provide direct technical support to client's onsite personnel
  • Perform IMAC related tasks as assigned (e.g., hardware break/fix and hardware or software upgrades) including data migration
  • Resolve reported incidents in the software & hardware environment
  • Maintain incident management system with uptodate information on ticket progress
  • Complete assigned tickets in timely manner within the Client SLAs
  • Update asset tracking inventory in accordance with work instructions
  • Provisioning and setup of phone for either landline or VOIP
  • Monitor/Resolve tickets that have been dispatched by the Service Desk for further action
  • Provide IT orientations for newly hired personnel
  • Provide support services for client's conference and training rooms
  • Perform customer support related tasks and special projects as assigned by management
  • Liaise as necessary interdepartmentally to seek resolutions to all reported issues
  • Travel between local offices in order to provide support for meeting and/or trainings (offices are within 10 minutes apart from each other)

Job Requirements

Education/Experience

  • High School Diploma or GED required.
  • BA or Vocational school degree preferred or equivalent work experience
  • A+ Certification (Must be attained within three months of employment)
  • Microsoft Certified Professional certification a plus
  • Minimum of 2 years of Deskside support experience
  • Previous call center, computer support, or customer service experience
  • Technician must be able to travel if it's required by our client.

Skills

  • Diagnose, troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, PowerBook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals.
  • Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario
  • Excellent communication and customer service skills. Excellent teamwork skills
  • Excellent desktop support technical skills Experience in supporting and troubleshooting Microsoft Office Suite, Windows Operating Systems, VPN client software, Remote Desktop tools
  • Ability to perform root cause analysis and determine appropriate course of action based on result Competencies.
  • Configure and troubleshoot IOS and Android operating systems, should be able to script with PowerShell

Working Relationships

  • Maintain interdepartment relationships to resolve reported incidents
  • Effectively communicate with extended service providers and IT infrastructure groups
  • Develop communication and working relationship with supervisor and colleagues
Physical Demands and Work Environment

  • Must be able to lift desktop computers, laptops, monitors, printers and other IT related equipment.
HCL Tech is an Equal Opportunity Employer - EOE, M/F, D/V.


Pay:
$25.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Experience level:

  • 1 year

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Education:


  • High school or equivalent (required)

Experience:


  • ServiceNow: 2 years (required)
  • Mac OS: 2 years (required)
  • Customer support: 2 years (required)

License/Certification:

  • CompTIA A+ (required)

Work Location:
In person
More jobs from HCLTech
See all jobs of HCLTech