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    Clinical Applications Consultant - Los Angeles, United States - Werfenlife SA.

    Werfenlife SA.
    Werfenlife SA. Los Angeles, United States

    4 weeks ago

    Default job background
    Description
    Clinical Applications Consultant - Hemostasis, Los Angeles

    Country
    United States
    Shift
    About the Position

    Overview

    Werfen

    Werfen, founded in 1966, is a worldwide developer, manufacturer and distributor of specialized diagnostic instruments, related reagents, automation workcells, and data management solutions for use primarily in hospitals and independent clinical laboratories.

    The Company's business lines include Hemostasis, Acute Care, and Autoimmunity diagnostics, as well as Original Equipment Manufacturing.

    Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality.

    We're passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

    Our North American Commercial Operations, as well as our Headquarters and Technology Center for Hemostasis and Acute Care Diagnostics, are based in Bedford, MA.

    Our Headquarters and Technology Center for Autoimmunity Diagnostics is based in San Diego, CA.

    Additionally, our Technology Center for Hemostasis and Blood Gas Reagents is in Orangeburg, NY, and our Technology Center for Whole Blood Hemostasis is in San Diego, CA.


    Position Summary :
    Responsible for ensuring total customer satisfaction within the Werfen installed base. Preform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.
    Responsibilities

    Key Accountabilities

    Essential Functions:


    Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM).

    Coordinates the instrument go-live process with internal and customer stakeholders
    Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance
    Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products
    Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems
    Achieves/maintains a comprehensive knowledge of regulatory requirements
    Responsible for knowledge and competency regarding Data Management Systems (including pre¬sales, and post-sales support activity)
    Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support
    Participates in seminars, workshops and convention exhibit activities as requested by Management
    Develops/ maintains an account list and calls on each according to required frequencies
    Maintains aspects of Werfen Customer Databases and Property Accountability Documents
    Manages and controls personal travel and expense budget
    Prepares forecasts and other monthly reports as required by management
    Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work

    Secondary Functions:
    To be determined, as needed, by management
    Budget Managed (if applicable)
    Personal T&E Budget
    Internal Networking/Key Relationships
    To be determined based on department needs, to include interactions such as:
    Customer Service
    Technical Support Group

    Skills & Capabilities:
    The ideal candidate for this position will exhibit the following skills and capabilities:
    Efficiently works under pressure to meet deadlines.
    Proven technical proficiency and knowledge
    Strong planning and organizational skills
    Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication
    Demonstrated problem solving skills
    Collaboration, capable of executing in a team environment.
    Ability to present complex technical concepts for varying levels of customer staff, including physicians
    Qualifications

    Minimum Knowledge & Experience Required for the Position:

    Education:
    Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor's degree preferred

    Experience:
    Minimum of 2-3 years' work experience in a lab or clinical setting

    Additional Skills/Knowledge:
    Strong computer skills (Word, Excel and PowerPoint)

    Language:
    Fluency in English Required


    International Mobility:

    Required:
    No


    Travel Requirements:
    Approximately 80% of time

    If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.

    Werfen appreciates and values diversity. We are an Equal Opportunity/Affirmative Action Employer M/F/D/V.
    We operate directly in over 30 countries, and in more than 100 territories through distributors. Annual revenue is approximately $2 billion and more than 5,000 employees around the world comprise our Werfen team.

    Job Summary In charge of Transport and Customs Clearances, to ensure the correct freight in/out deliveries of our...
    OverviewPosition SummaryThe Werfen Autoimmunity (AID) Research and Development Senior Director is responsible for...

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