Patient Navigator - Los Angeles, United States - Pinnacle Fertility Inc.

Pinnacle Fertility Inc.
Pinnacle Fertility Inc.
Verified Company
Los Angeles, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high-performing fertility clinics and comprehensive fertility service providers nationwide.

Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high-touch experience on their path to parenthood.


The Patient Navigator is an ideal opportunity for those seeking to be an integral part of a fertility patient's journey towards becoming a parent.

If you are customer service-minded, compassionate, and enjoy a fast-paced environment with a variety of duties, then this is the role for you.

The Patient Navigator position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.


We are seeking a Patient Navigator to join our dedicated team at California Fertility Partners in Los Angeles, CA. This is a full-time position, working Monday - Friday, 8:00 am - 5:00 pm, with weekend and holiday rotation required.

RESPONSIBILITIES:


  • Responsible for the coordination and organization of personalized patient treatment plans.
  • Consults with new patients to review and educate treatment process, timeline, and required testing.
  • Reviews all pertinent medical information and previous records, including overseeing requests for additional medical records if applicable.
  • Facilitates the development of the treatment plan, timeline, necessary teachings and injection training, calendar, medication orders, and clinic appointments.
  • Coordinates outside monitoring and facilitates Portland visits for domestic and international patients.
  • Oversees the treatment coordination between departments for individual patient care plans working closely with financial, embryology, and genetics.
  • Responsible for consultation, execution, and direction of patient care throughout treatment cycles under physician advisory.
  • Consult with new and returning patients to explain the treatment process, including a potential timeline for treatment and all required testing.
  • Provide individual consultations regarding specifics of each cycle, timeline, and key decisions to be made regarding optional testing, including recessive genetic carrier screening and preimplantation genetic testing of embryos.
  • Communicates with patients in person, via phone or Skype, and through various portal communications to arrange precycle testing and treatment plans, as well as to share lab results and medication instructions.
  • Coordinates and facilitates precycle testing and treatment cycle monitoring for domestic and international patients to be completed inhouse or with outside monitoring facilities.
  • Review medical records and test results, consulting with physicians as needed.
  • Same day communication with patients informing and explaining lab and ultrasound results and medication instructions as advised by physician.
  • Develops, plans, and communicates treatment calendars and timelines.
  • Works with patient and insurance requirements in order to plan and order medications and fulfill treatment requirements.
  • Provides support for patients prior to, during, and following the cycle.
  • Plans and prepares future treatment cycles.
  • Communicates and works closely with physicians and medical teams regarding patient problems or concerns to provide optimal patient care.
  • Completes training and individual injection training as needed, educating patients on correct mixing and administration of injection.
  • Confirms and collects all necessary consent forms for each cycle.
  • Communicates treatment and cycle plans to other departments, including clinical medical teams, patient services, medical records, financial/billing, genetics, and embryology.
  • Maintain patient confidentiality and a professional patient/provider relationship.
  • Organize forms, methods, and protocols to ensure patient care is efficient, pertinent, and costeffective.
  • Responsible for complete chart documentation, including phone calls, medications, lab results, cycle plans, and patient instructions.
  • Works rotating weekend and holiday shifts, meeting with patients in the clinic as necessary, and covering patient care and treatment coordination.
  • Competency with EMR (nAble).
  • Bachelor's degree in sciences preferred (Public Health, Social Work, Biology or etc.) and or a Certified Medical Assistant (CMA) Certification.
  • BLS Certified Certified preferred.
  • 1+ years of years of demonstrated service excellence experience; prior progressively responsible experience coordinating patient care.
  • Women's Health Experience preferred.
  • Case manager Experience a plus.
  • Experience in or knowledge of scheduling, clinical terminology, insurance, and clinic protocols.
  • Commitment to patientcentered car
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