Medical Appointment Setter - Los Angeles, United States - Laser Eye Center

Laser Eye Center
Laser Eye Center
Verified Company
Los Angeles, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Laser
Eye Center

FULL ― TIME PHONE COUNSELOR

As SoCal's original Laser Eye Center, we have grown to become the most trusted name in refractive and cataract surgery, having trained some of the region's most renowned doctors along the way. We are proud to have accomplished over 200,000 successful procedures, building a lasting community of friends with good vision.

ROLE OVERVIEW
We are seeking a full-time phone counselor that is fluent in English and Spanish.

The phone counselor should be capable of managing large amount of inbound and outbound calls in a timely manner, following call center scripts when handling different topics, identifying customers needs, clarify information, research every issue and providing solutions.

In addition, ability to multi-task and perform under pressure is a must.


DAILY TASKS

  • Answer all incoming calls and direct them accordingly
  • Answer questions regarding the different services we provide
  • Setup consultation appointments in the medical officed
  • Stay updated with current advertisements and promotional prices
  • Source marketing information correctly
  • Call back patients who have requested brochure information and noshow comp; try to set up new consultation appointments
  • Confirm patients for consultations and surgeries
  • Label and mail out promotional letters as per company policy
  • Liaise with patients including returning calls, proactively following up with no show or cancelled surgery for rescheduling, or attending to will call backs to try and schedule surgery
  • Complete all previously requested documents and submit accordingly
  • Maintain open communication with immediate supervisor at all times
  • Provide excellent customer service at all times
  • Occasionally fill in as a receptionist at the clinic, as and when required
  • Other adhoc tasks that might be assigned in support the department in its operations

QUALIFICATIONS

  • Team player, able to handle multiple tasks under challenging deadlines while maintaining quality and accuracy
  • Strong work ethic including setting and achieving goals; Able to work under pressure
  • Excellent written and oral communication skills in English and Spanish
  • Dependable multitasker, able to contribute in across a wide range of tasks in a fastpaced environment with consistency and follow through
  • Positive attitude supporting an open professional environment
  • Professional and respectful in treatment of patients and coworkers
  • Ability to operate office equipment
  • Exceptional customer service skills
Work Remotely

  • No

Pay:
From $15.00 per hour

Expected hours: 40 per week


Application Question(s):

  • Are you available to work Saturdays?

Language:


  • Spanish (required)

Work Location:
In person
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