- the decision-making process at the customer & channel of decision
- customer intimacy in all departments as needed (Engineering, quality, Purchasing)
- customers at the site/region level in accordance with the company targets
- high-level relationships in order to anticipate customer's needs
- good customers' relationships when customers crisis happen
- within the Business Unit as the voice of the customer
- on automotive megatrends, propose & define & implement customer strategy in order to meet the company targets in terms of growth & profitability ( 5 years outlook and annual Operating Plan)
- customer approach on a regional basis when appropriate and in support of global strategy
- & develop a business case in accordance with the company strategy in terms of growth & profitability
- customer's needs into pre-selling activities
- innovative solutions and sell products to customers
- a Regional CLM team able to reach the company targets in each area of responsibility (Engineering, Sales, project management)
- the pool of resources in accordance with budget targets & resource allocation
- & assess team reporting to the RCLM
- customers' projects in terms of cost quality & delivery. (gate review, resources allocation, arbitration when needed)
- a climate of teamwork and motivation within the team by encouraging an entrepreneurship mindset, professional development, and growth of employees (assessment, training, coaching, and mentoring)
- the deployment of the company communication to the team
- an appropriate work environment for the team
- Technical knowledge:Office Word, Excel, PPT, Outlook, etc. SAP, Fluent English language.
- Critical Thinking, Result oriented, Leadership, Collaboration & Teamwork, Ownership & Accountability
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Senior Account Manager - Michigan, United States - Hitachi Astemo
Description
Position: Regional Customer Account Manager - Brake
Reports To: Regional Head Customer Line Organization
Department: Sales
General Responsibilities:
Define and implement customer's strategy, for the Americas region, in order to meet the company targets in terms of growth & profitability. Support Global Customer Line Manager Strategy.
Job Responsibilities:
The main duties and responsibilities include the following:
Develop Customer Intimacy:
Develop & Implement Customer Strategy:
Lead Customer Line Organization:
Team Management:
Qualifications:
The Ideal candidate will:
Key Competencies: Good knowledge of the automotive brake, chassis, or suspension market , knowledge of manufacturing processes and technical understanding, ability to develop a regional customer strategy, strong ability to work in a multicultural environment, excellent customer focus, solid financial acumen, strong technical negotiation skills, ability to lead a cross-functional team (including Application Engineering, Sales, and Project Management), fluent English proficiency, and intermediate proficiency in German.
Skills: Excellent analytical and communication skills, Well organized, inquisitive, and independent, Ability to manage multiple projects simultaneously while paying strict attention to detail, Proficient in MS Office tools, especially Excel and Powerpoint, Available for travel, including international
Additionally, the ability to work independently with minimal direction is required as are strong verbal and written communication skills. Experience with PCs and application software, such as MS Office tools is also required.
Education: Bachelor's or Master's degree in Engineering, Business Studies or related field
Experience: At least 7 years of experience with brakes, suspension, chassis, or steering components in the Automotive industry at Tier 1 level. Experience working with Japanese or Domestic OEMs is preferred.
Supervisory Responsibilities: N/A
Working conditions:
Physical Demands: Required to sit or stand for long periods of time. The employee may occasionally lift and/or move up to 25 pounds.
Travel: Domestic and international may be required as needed. The candidate will occasionally need to travel to multiple global locations to support project development.
