IT Systems Analyst - Dumfries, United States - Colonial Downs Group LLC

Colonial Downs Group LLC Dumfries, United States

2 weeks ago

Description

Job Description

Perform day-to-day administration and support of applications. Evaluates, documents, implements, tests, and performs incident resolution and root cause analysis of a variety of applications. Work with various software environments, operating systems, and computer hardware platforms. Assists with application projects based on the direction of Sr. Director of IT.

SPECIFIC DUTIES AND RESPONSIBILITIES

Implement and troubleshoot systems, including hardware and software.
Maintain accurate system documentation, procedures, and logical and physical diagrams. Collects and reviews system data for troubleshooting purposes. Calls software vendors, if needed, to request assistance in troubleshooting. Coordinates with appropriate management personnel in implementing changes.
Take ownership of minor tasks, problems, or operational efforts. Knowledge of internal business processes as they relate to the applications and make recommendations as needed. Act in a supporting role on larger project and maintenance efforts.
Participates to ensure application compliance, such as MICS, PCI, and HIPPA.
Occasionally performs duties of subordinates and other duties as needed.
Performs product evaluations, recommends, and implements minor products/services.
Work with some supervision/oversight and learns new technologies using self-study materials.
Ability to articulate technical information clearly and simply to customers or other non-technical personnel.
Provide support for 24x7 business operations including on-call. Follow incident, problem, and change & release management processes.
Multi-task and work in cross-functional teams.

REGULATORY AND COMPLIANCE RESPONSIBILITIES:

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

Attend required training sessions offered by the Company.
Obtain and retain required license(s).
Perform the duties described in compliance with local laws and regulations.
Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member's department.
Have knowledge of the Property's programs to address problem gaming.
Report any acts of wrongdoing of which the Team Member may have knowledge.

EDUCATION, TRAINING, AND EXPERIENCE:

Bachelor's degree preferred in related field (or equivalent experience)
Must present an overall professional appearance and report to work in appropriate attire.
The ability to lift, push and pull up to 50 pounds.

Certificates, Licenses, and Registrations: Virginia Racing Commission License

Valid Driver's License with a minimum of three (3) years driving experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

A review of this description has excluded the marginal functions of this job which are incidental to the performance of fundamental job duties. All duties or requirements are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be expected to follow any other job-related instruction and to perform any other job-related duties requested by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.

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