System Analyst - Tysons, United States - Maximus Services, LLC

Maximus Services, LLC

Verified Company

Tysons, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description & Requirements
Maximus currently has a System Analyst (TuaPath Support) opportunity with the Maximus Montana Employment and Training Project.

This Project will provide intake, assessment and development of an Employability/Service Plan (ESP) plus case management of participants along with job development, placement, & retention services.

Our goal is to equip participants to be successful in the world of work by building their skills capacity, prioritizing employment, and supporting retention.

Essential Duties and Responsibilities:

Identify gaps in project and systems performance management processes.
Create process documentation and training materials.
Conduct reviews of data derived from project and systems performance management processes and summarize findings.
Perform quality audit of work products delivered by team members and service providers.
Create reports used to evaluate trends to support continuous improvement initiatives.
Analyze data and report on issues and challenges related to the effective execution of project and performance management processes.
Maintain knowledge library and documentation of system operation procedures.
Conduct meetings and interviews with customers (internal and external) and team members to elicit business requirements and set achievable expectations.
Analyze system data and performance reports to support identification of trends and business impact.
Analyze information related to systems management activities (estimates, resources, time logs, risks, change requests, and schedules), and prepare actionable recommendations to support business objectives.
Interact with all levels within the organization, develop working relationships with management, staff, stakeholders, and partners.
Participate in client meetings to address needs of project stakeholders.
Seek opportunities to add value to internal and external client initiatives.
Manage the activities of the project in accordance with MAXIMUS established policies and procedures.
Recommend changes to policies and establishes procedures.
Identify and determine business requirements and define processes, including process improvements
Understand business problems and opportunities in the context of requirements and recommend solutions and improvements that refine the functionality of the case management system
Review and edit requirements, specifications, business processes and recommendations related to new processes, functionality, and/or proposed solutions.
Process all Production Support Requests by receiving defect reports and cross referencing the defect with the business requirements.
Act as the liaison between the project and the case management vendor
Provide support for case management system users

Minimum Requirements

Minimum Requirements:

Bachelor's degree with 3+ years of experience.
May have additional training or education in area of specialization.
Develops solutions to a variety of problems of moderate scope & complexity.
Contributes to the completion of organizational projects & goals.
Frequent use and general knowledge of industry practices, techniques, and standards.
Applies knowledge and skills to complete a wide range of tasks.
Communicates on complex or sensitive issues or drafts such responses for supervisor or manager.
Bachelors Degree required; equivalent experience considered in lieu of degree.
This position requires work to be performed between the hours of 8:00am 5:00pm Mountain Time.
Residency in the the state of Montana preferred.
Previous Maximus experience preferred.
Previous incubment experience preferred.

This position is fully remote and will require a home office.

Home office requirements: