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    Internet Sales Coordinator - Los Angeles, United States - Lennar

    Lennar
    Lennar Los Angeles, United States

    2 weeks ago

    Default job background
    Description


    Location:


    Location:
    Internet Sales Coordinator

    in

    Corona

    at

    Lennar Homes




    Location:


    Experience:
    Not Specified


    Job Description

    Overview
    Accountable for generating and maintaining a robust sales pipeline using internet-generated leads. Accountable for providing an extraordinary experience for all internet generated customer traffic.

    Responsibilities

    • Effectively capture and convert internet customer traffic into viable sales prospects by creating desire for internet customers to visit our Welcome Home Centers (WHC)
    • Create a positive experience for our internet customers using email, online live chat and division 1-800 numbers
    • Guide internet customers through Lennar's consultative sales process via email, live chat, phone and face to face meetings
    • Provide immediate or same day email or telephone response to all internet customer requests with a targeted goal of a one-hour turnaround for all initial correspondence
    • Educate internet customers on current/future community and product offerings and incentive opportunities
    • Qualify prospective customers based on desired location(s), timing for purchase, and availability of new homes as needed
    • Follow up with internet customers per the follow up program outlined by your division
    • Partner with the on-site New Home Consultants (NHC) as appropriate to provide an extraordinary experience to our customers through throughout the sales process
    • Manage and distribute electronic marketing collateral to prospective customers who visit Lennar's website via Lennars National Internet Center
    • Create and effectively manage an internet customer database which includes interest lists and VIP interest lists
    • Complete and utilize corporate and division provided tracking and reporting tools to manage the internet prospecting process and provide transparency of daily activities via Lennar
    • Always have a competent understanding of the divisions product and community offerings and incentive opportunities
    • Coordinate Sales Department efforts to improve collection of email contact information as part of customer registration process
    • Regularly work in and around Lennar communities, including, primarily, WHC
    • Monitor website data, digital photography, illustrations and virtual tours on and other Lennar affiliated websites
    • Attend all company sales meetings, phone banks and training programs
    • Coordinate online efforts and reporting with the National Internet Center
    • Perform all other duties as assigned

    Qualifications

    EDUCATION AND ADDITIONAL REQUIREMENTS:

    • Two (2) - four (4) years experience in the homebuilding industry
    • High school diploma or GED required
    • Valid real estate salesperson's license as required by state
    • Maintain regular attendance and punctuality relative to daily work schedule is required
    • Intermediate computer skills required
    • Strong command of the English language
    • Effective writing skills
    • Must have extensive internet exposure and/or internet consumer experience
    • Escrow and mortgage financing a plus
    • Must have a valid drivers license and reliable transportation
    • Strong interpersonal and communication skills
    • Ability to problem solve
    • Ability to self-manage activities with minimal supervision
    • Understand and follow posted work rules and procedures
    • Committed to self-development of sales and internet skills
    • Accept constructive feedback
    • Team Player

    PHYSICAL REQUIREMENTS:
    *This is primarily an active position: associate must be willing to drive to various communities to demonstrate model homes in varying weather conditions, unless hazardous or unsafe. Finger dexterity is required to operate computer keyboard and telephone equipment, extensive phone and computer communication with customers is required. Must be able to lift and carry supplies and materials up to 25 pounds.


    FLSA STATUS: Non-Exempt


    Type
    Regular Full-Time

    Job Requirements

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