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    IT Help Desk Support Specialist - Los Angeles, United States - Holland & Knight

    Holland & Knight
    Holland & Knight Los Angeles, United States

    2 weeks ago

    Default job background
    Description
    IT Help Desk Support Specialist (Hybrid) page is loaded

    IT Help Desk Support Specialist (Hybrid)

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    locations

    Los Angeles

    San Francisco

    Portland

    Century City

    Newport Beach

    time type

    Full time

    posted on

    Posted 2 Days Ago

    job requisition id

    R4100


    We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.


    Description:


    The IT Help Desk Support Specialist will Provide courteous, professional customer service and technical assistance, as well as assist the user community and other IT personnel to troubleshoot, maintain and resolve computer hardware and software issues.


    Key Responsibilities Include:
    Provide telephone and email support for all corporate users of computer software, hardware, peripherals and networks
    Grant access, change, and reset passwords
    Learn all internal business applications and provide general PC/network support (1st Level) and general application support to a distributed user base
    Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems
    Identify, troubleshoot, resolve and escalate issues related to computer hardware, software, and related equipment installation and configuration
    Log all calls and activities accurately in a ticket tracking system
    May perform 2nd level support, which includes user onboarding & offboarding, and the activation, deactivation, and editing of Active Directory accounts
    Process requests for remote and mailbox access by following defined firm protocols, which includes securing and appropriately documenting approvals for said access
    Special projects and additional duties as assigned.

    Qualifications:
    3-5 years' experience performing level one help desk support working as part of a corporate help desk/IT team
    Basic Technical Certification (A+, networking, MCP, etc.)
    Strong customer service, can-do attitude, with good follow-through skills
    Keen interest and ability to learn new software and hardware, advanced knowledge of computer hardware and software, including Microsoft Office; experience with a variety of platforms and systems, including MS Windows 10 and Apple (MAC) are preferred
    Possess proven analytical and problem solving skills
    Work well with others in a team environment requiring minimal supervision
    Excellent written and verbal communication skills

    Minimum Education:
    Bachelor's degree
    In accordance with the California Pay Transparency Law, the pay range for this position is $ $42.60/hourly. An individual's actual compensation will depend on the individual's qualifications and experience.

    Benefits:


    Our goal is to promote a work environment in which individuals have access to the resources they need to be at their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

    Below is a list of just some of the benefits we offer:

    generous paid time off; eleven paid holidays per year; time off for bereavement or jury duty; paid leave for new parents; comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSA or HSA; FSA for dependent care; supplemental AFLAC policies for medical care; excess liability coverage; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup care for children and adults; senior care planning support; and resources for individuals with development disabilities and their caregivers.

    Benefits may vary by position and office.
    Holland & Knight is committed to hiring and retaining a diverse workforce. We are proud to be an Equal


    Opportunity Employer , making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran or any other protected class.

    Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file.

    Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information

    Portal for Holland & Knight LLP's privacy policies.

    About Us


    Holland & Knight is proud of having built one of the largest, most respected law firms in the world today, delivering extraordinary legal service to clients for more than 130 years and jointly since 1968.

    We foster and embrace our diverse and inclusive workplace where we respect and value our people for their unique perspectives and experiences.

    Holland & Knight has approximately 2,000 lawyers across 35 U.S. and international offices and more than 1,600 professionals nationally.

    We offer professional employment in a variety of positions, including operational roles in our accounting, finance, human resources, marketing, information governance, and information technology departments, as well as paralegals, practice assistants, and other professionals who provide direct support to our attorneys and clients.

    Our firm offers a competitive compensation and benefits package and a professional and inclusive culture based on mutual respect and a commitment to serving our clients.

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