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Huntington Beach

    Technical Support - Huntington Beach, United States - Atlas International, Inc

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    Description

    Benefits:

    401(k) matching

    Company parties

    Competitive salary

    Health insurance

    Opportunity for advancement

    Paid time off

    Job Title: Technical Support Hourly Pay: $20-$25 Based on Experience Location: Onsite only, Huntington Beach, Ca Schedule: Monday-Friday

    Job Description: Technical Support is responsible for managing, maintaining, and repairing IT systems. They help businesses resolve problems within software and hardware infrastructure and handle inquiries about the technical aspects of products and services. In general, they're expected to address and resolve any issues forwarded to them. Technical Support will be the first point of contact for anyone seeking technical assistance. They will perform troubleshooting through diagnostic techniques and pertinent questions, and determine the best solution based on the issue and details provided. Tech Support will also be responsible for recording events and problems and their resolution in logs, following up and updating status and information, and passing on any feedback or suggestions to the appropriate team.

    Responsibilities:

    Serve as the first point of contact for anyone seeking technical assistance

    Perform troubleshooting through diagnostic techniques and pertinent questions

    Determine the best solution based on the issue and details provided

    Walk the user through the problem-solving process

    Direct unresolved issues to the next level of support personnel

    Provide accurate information on IT products or services

    Record events and problems and their resolution in logs

    Follow-up and update status and information

    Pass on any feedback or suggestions to the appropriate team

    Identify and suggest possible improvements on procedures

    Requirements:

    Full time on-site position, hours 7am-3pm and occasional afterhours projects

    Degree in computer science or information technology or equivalent experience

    Certification in Microsoft, Linux, or Cisco is advantageous

    Prior experience in tech support, desktop support, or a similar role

    Proficiency in Windows/Linux/Mac OS

    Good understanding of computer systems, mobile devices, and other tech products

    Ability to diagnose and resolve basic technical issues

    Proficiency in English

    Experience with remote desktop applications and help desk software

    Attention to detail and good problem-solving skills

    Excellent interpersonal skills

    Good written and verbal communication



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