Technical Support Representative - Irvine, United States - Dentalaire Products

Dentalaire Products
Dentalaire Products
Verified Company
Irvine, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Technical Support Job


Responsibilities:


  • Provide our customers with notification, installation, training and support for our specific systems used for veterinary dental radiography
  • Able to demonstrate leadership skills and take ownership
  • Ability to document knowledge in the form of knowledge base articles, user manuals, training curriculum and other technical documents
  • Commitment, focus, and followthrough needed to see problems through to resolution
  • Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions
  • Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
  • Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
Technical Support Job Requirements and Qualifications

  • Degree in Information Technology, Computer Science, or similar
  • Significant work experience in technical support, IT support, or as a technical engineer
  • Aptitude for problemsolving
  • Excellent clientfacing/customer service skills
  • Excellent written and verbal communication skills
  • Ability to focus and followthrough to resolution of issues
  • Ability to multitask, diffuse tension and work the issue at hand

Pay:
From $67,000.00 per year


Benefits:


  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift

Experience:


  • Customer service: 1 year (preferred)

Ability to Commute:

  • Irvine, CA preferred)

Ability to Relocate:

  • Irvine, CA 92614: Relocate before starting work (preferred)

Work Location:
In person
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