Technical Trainer and Support Leader - Santa Ana, United States - Nikkiso Cryogenic Industries

Nikkiso Cryogenic Industries

Verified Company

Santa Ana, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, employees worldwide, and publicly traded on the Tokyo Stock Exchange.

This position is based at Nikkiso ACD located in Santa Ana, CA.

Position Summary

The Technical Trainer and Support Leader is responsible for providing all pump training and technical support to all of ACD customers worldwide, as well as new shop employees.

Essential Functions

Work with ACD management to determine internal and external training needs
Design, develop, implement, and evaluate training programs
Create learning objectives
Write course outlines
Produce course curriculum and participant materials
Update course materials to ensure as needed to ensure relevancy
Use adult learning techniques with a variety of delivery methods, such as lecture, demonstration, and discussion
Obtain feedback from participants regarding course effectiveness
Prepare PowerPoint presentations for the ACD pump product line
Serve as a technical expert or point of contact with customer for training
Build relationships within ACD to stay current and maintain proficiency with pump products and services
Deliver training to audiences of various size
Maintain records for training activities
Perform periodic onsite customer pump repairs and commissioning
Diagnose and resolve customer pump issues
Promote Customer Focus across the company
Support QMS requirements in areas of responsibility for conformance with international requirements and state and federal regulations

Competencies (knowledge, skills, and abilities)

Extensive Knowledge of all ACD cryogenic pumps
Knowledge of competitor's cryogenic pumps
Communication skills verbal, writing, listening, interpersonal, presentation
Time management skills
Relationshipbuilding skills
Facilitation skills
Decisionmaking skills
Microsoft Office skills
Attention to detail
Ability to travel
Analytical skills
Problem solving skills
Knowledge of QMS systems

Education and Experience

Minimum of 5 years experience in a related role, preferably in a manufacturing or industrial services company
Minimum of 5 years experience with ACD cryogenic pumps (manufacturing and repair)
Minimum of 5 years experience in field service

- cryogenic pumps and panels

Bachelor's or Masters' degree preferred
The competencies listed above are typically acquired through the levels of education and experience listed. An equivalent combination of education and/or experience that provides an applicant with the listed knowledge, skills, and abilities required to perform the essential functions of the job may be accepted._

Work Environment and Physical Demands

Stand, walk, sit, talk, hear, type, and write
Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls
Use standard office equipment such as computers, telephones, printers, copiers, etc.
Lift files and open desk drawers and filing cabinets
Work in both office and shop environments at customer and company sites
Lift pouncs
Conditions may vary at each location, yet are essentially the same as listed
Travel

Environmental Safety Requirements

Complete safety training requirements
Participate in other training as directed by the company or manager
Wear Nikkiso approved PPE as needed
Ensure all safety requirements and PPE requirements are enforced as needed
Failure to comply with safety requirements may result in disciplinary action, up to and including termination._

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer/Veterans/Disabled
Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.