Tier 1 Technical Support - Costa Mesa, United States - Centrex Software

Description

Centrex Software is a rapidly growing, profitable financial technology (fintech) company that still embodies a small start-up culture. We provide various Software-as-a-Service (SaaS) solutions, including CRM, white-labeled mobile apps, loan management systems, and more. Our primary customers are banks, lenders, and loan brokers in B2B and B2C markets.


Responsibilities:

• Troubleshooting and resolving customer issues related to Centrex Software products and services
• Identifying and escalating complex issues to Tier2 technical support or other departments as required
• Documenting customer interactions and resolutions in the company's ticketing system
• Providing regular updates and status reports to customers and management
• Collaborating with other teams and departments to resolve customer issues in a timely and efficient manner
• Contributing to the company's knowledge base by creating and updating support documentation and FAQs

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in technical support or customer service roles
• Excellent verbal and written communication skills
• Strong problemsolving and troubleshooting skills
• Ability to work independently and as part of a team
• Familiarity with help desk software, customer service software, and remote desktop tools
• Knowledge of basic networking concepts and protocols

Preferred qualifications:

• Experience in software development or IT operations
• Familiarity with CRM solutions
• Understanding of corporate finance

Pay:
$55, $65,000.00 per year


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• Bachelor's (preferred)

Experience:

• Customer support: 2 years (required)
• Technical support: 2 years (required)

Work Location:
Hybrid remote in Costa Mesa, CA 92626