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    Technical Support Specialist - Huntington Beach, United States - CAL IT Group

    CAL IT Group
    CAL IT Group Huntington Beach, United States

    1 week ago

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    Description
    Job Description

    Job Description

    CAL IT Group is a growing full-service Managed Services Provider (MSP) currently seeking a Technical Support Specialist. You will install, upgrade and troubleshoot hardware and software systems.

    If you're computer-savvy, enjoy supporting end users, and looking to learn new technologies in a fast-paced environment, we'd like to meet you To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions and be able to communicate clearly both verbally and written.

    You should be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

    Responsibilities:
    Provide Windows, Mac, mobile device, cloud application (e.g. Microsoft 365, Google Workspace, etc.), support
    Troubleshoot network connectivity issues, install operating systems & applications, system imaging and system migration
    Setup and train users with required applications and hardware
    Resolve issues for clients remotely and in-person
    Assist with regular proactive monitoring of client backup & data recovery operations
    Track customer issues and resolutions with using our ticketing system
    Build rapport with clients

    Requirements:
    4-Year College Degree or equivalent experience in a similar position
    Microsoft 365 / Azure Management
    VMware experience a plus
    At least 1 Moderate Level certification desired (e.g. Microsoft, CompTIA)
    Excellent verbal and written communication skills
    Strong troubleshooting and critical thinking skills
    Positive and professional demeanor
    Must demonstrate the ability to effectively work independently
    Must have strong organizational, priority and time management skills with the ability to multitask
    Reliable personal vehicle with the ability to drive to clients as required
    Ability to participate in after hours on-call rotation

    #J-18808-Ljbffr
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